SpringHill Suites by Marriott Houston Downtown/Convention Center — Hotel in Houston

They've done a great job here of utilizing an old building with tight space. The one star missing here is sadly just for the discomforts inherent in the things they can't entirely help without compromising their airy, hip ambiance - BUT - there are true downsides and you should be aware of them before booking here, especially if you're a family looking for a suite.

1. The bathrooms are directly across from the beds, accessed via large barn-style sliding door, and there is a giant top to bottom panel of opaque glass in that door. The bathroom lights are all very bright, so, if you're in a suite and have kids in the other bed you can't get your shower without waking them with all the light, nor can you grab a shower after they've gone to bed 2) the shower is a stall with full view clear glass wall and door, so if you're a family bear in mind that there's a privacy concern there - it makes it a bit harder to get around for the day 3) the breakfast room is undersized for the building, so get there early - there will be nowhere for you to sit if you show up right at the end 4) parking downtown is a real headache and there's no parking provision for guests aside from the valet parking, so you're going to need to pay the $30 for it - you don't, however, have to pay every time you need to get your car in and out, so I think it's worth it 5) for the suites, they made it such that there isn't a true wall of any kind between the living area and the bed area - there's just another one of those opaque glass thingies in the desk module, like there is in the bathroom door. This means you can't have kids in bed for the night and stay up a while with the hubs to recharge, or visit with other adult family members staying in the hotel, or whatever, because any light (and they're all BRIGHT) will shine through that panel and keep the kids awake. This isn't the greatest design for a suite. 6) the elevators are so fast that they will probably scare your littler kids, if they're the skittish type.

All told, though, the building is lovely, the location convenient and the rooms are surprisingly quiet. We'd...

STAY AWAY! Thieves! Bad service and management. SPEND YOUR MONEY SOMEWHERE ELSE. The room was clean. The valet service was horrible. they parked my car in the entry area and put a valet sign blocking my car in. The valet driver was rude and impatient, I explained that I was not going to use valet however if he could direct me to where I can park until I was ready to check in. I wanted to check into valet after my event. He said you need to give me the keys let me drive you to a spot and you can go into the hotel doors. I'll put your car there and he pointed at an open spot. I hopped out and said not necessary, I went inside, he hopped into my car and my children who were in the backseat explained to me that he told them he was simply moving my car. I got my hotel key and came back. He was in my driver seat and handed me my keys. He had parked my car in front of the entrance spot. I unloaded my bags and went to my room to change. When I returned we were blocked in and unable to get into my vehicle. I had to use uber because I was unable to access my car. Terrible experience. In checking out my daughter left her Coach bag in the room. Immediately when we noticed I called the hotel. They said that the manager for house keeping would call me. I never received any calls. I called several times and was told that I would get a call back. On Monday I called and spoke to the front desk receptionist again and asked her what happened with my bag. She explained that she doesn't think anything was turned in. i asked what is next I am 100% sure the bag was left in the room. She said she would email me docs on filing a claim. I checked my email over and over, noth6. I called back FOR THE 100TH TIME, 2 days after, checking out and finally got someone named Tara that was somewhat helpful. She explained that they didn't find the bag however she was going to have the manager call me. I am still waiting for that call, no resolution yet. 4 DAYS LATER STILL NOTHING. Housekeeping stole the bag worth more than the stay. They still charged me for valet too. This...

I had the pleasure of interacting with SanTovia B, the front desk representative at SpringHill Suites, on September 9, 2023, and I must say, her interpersonal skills, empathy, and exceptional customer service made a significant difference in my travel experience.

After enduring a grueling 7-hour flight delay and accidentally heading to the wrong hotel, I was already feeling exhausted and frustrated. However, from the moment I approached the front desk and met SanTovia, my mood instantly improved. Her warm and welcoming demeanor put me at ease, and it was clear she genuinely cared about my well-being.

SanTovia displayed remarkable empathy as she listened to my travel ordeal, and she took immediate action to assist me. She not only helped me with a seamless check-in process but also went above and beyond by providing valuable information about the local area, dining options, and transportation, making my stay more enjoyable.

What truly stood out was her unwavering commitment to ensuring that I had a comfortable and stress-free stay. She patiently answered all my questions, addressed my concerns, and made me feel like a valued guest.

SanTovia's exceptional customer service skills were evident throughout our interaction. Her professionalism and attention to detail were remarkable. She anticipated my needs and exceeded my expectations at every turn.

Overall, my encounter with SanTovia B at the SpringHill Suites on September 9, 2023, was a shining example of outstanding customer service. Her interpersonal skills, empathy, and dedication to guest satisfaction transformed what had been a challenging day of travel into a positive and memorable experience. I commend her for her exceptional service and highly recommend SpringHill Suites to others, thanks to employees like SanTovia who go above and beyond to make guests feel valued and welcomed.

However the cleanliness of the room was not 100% & seemed dated. It was very loud aswell, you could literally hear everything. Took a star off for that but...