James Avery — Local services in Houston

I came here a couple weeks ago, purchased over $300 worth of items, and was still treated horrible. I got there about 40 minutes before closing I chose my items out we took a while at the cashier because it was a lot of items, I got 2 bracelets 4 charms and 2 of those charms were the pearl charm. After getting checked out something told me to check my bag, I did… and I had one of the pearls charms missing. At this point I was already outside the door but they had already locked the doors I was waving a the cashier who checked me out to open the door and pointed at my bag to try and signal that u was missing something and she nodded her head no that she wasn’t going to open it. After she seen me insist she rolled her eyes at me and walked to the door she didn’t let me in and just opened it the door a little bit, I told her I was missing a charm and when I was trying to show her the gift paper fell out the bag she laughed and said are you sure you didn’t drop it, and I said no. There wasn’t the correct amount of boxed in the bag. She then opened the door I went it and she was looking for it while trying to look for it I moved the little showing box and she said “I already checked there” she had the ugliest attitude. The other employees started helping her look for it and heard her tell them that it was my fault because I had made her show me so many things which was a lie, I just asked her to see two different bracelets and the other time she brought out the wrong size so she had to go back. Anyways the other worker found the charm under her cashier she was acting so suspicious.. makes me wonder if she was trying to keep it for herself since she was being so defensive anyways she never apologized for the inconvenienced and I still told her thank you and she didn’t respond to me she was so rude, but the other worker apologized even though she was not the...

I came to pick up an order. I go to their designated spot for pick up orders, they told me they don’t have separate line. (Why even have a sign up for one). Use my ID to pick up the order. The lady looked once said she couldn’t find it. Ask she asked for my receipt I showed her the email that they sent me saying that my order was ready, and she told me oh they usually don’t send emails for orders. She looked again and couldn’t find it. Then proceeded to interrupt the person next to her, that was helping somebody else, to ask if she could help her find it. She told her try looking through the other letters maybe it was miss placed. She finally thoroughly looked and found my order. If they can’t be organized and least attempt to actually look for orders. I’m curious to what she would have told me if she didn’t see my order. She didn’t even apologize for the inconvenience. It fairly new but the customer service...

This place needs to be a model of how business should be run, two wonderful ladies at this location made my mother's day experience with James Avery very very nice, I Wana thank Karen and Corina for their help they went above and beyond ,so I was trying to buy 2 pieces of jewelry from this location so I called and talk to Karen she advised me they only have one peice so I was on my way to pick it up well when I was on my way she called me and told me that Corina located both pieces and put them on hold for me at the Pasadena location that just blew me away you just don't find that type of service anymore most stores these days just disappoint not Karen and Corina at James Avery they did a beautiful job and thank you...