Dot Coffee Shop — Restaurant in Houston

Tonight dining in with my family was horrible. Let me first address that before arriving to Dot's my family and I energies were very positive remind you my kids wanted to dine here.Well when we received our food two of the entrees wasn't presented how they should my daughter ordered the country breakfast and they only brought out two pan sausage and potatoes, I had the country fried steak with Mac and cheese, dressing, and a side of green beans the way it was presented like it was just slopped on the plate the Mac and cheese was old the dressing was just threw in there green beans didn't come with the food we both returned our food I asked the server was this how was it supposed to come she told me yes so I gave her the food back she asked me did I want something else I didn't answer right away because I was trying to process the fact that she told me, by this time the line manager comes I told her that it was the way it was presented as they were remaking the order the green beans come at this point I'm like are you serious they can't come with the food the food comes out my daughter is pleased with her food as I taste my food the Mac and cheese is cold but the dressing is piping hot the steak is hot at this point I just ate my food. When she brought me my to go box I asked her hey how long you been serving she said three years I looked at her puzzled I told her that I didn't mean no harm by getting upset about the order and told her about being more attentive, like you never refilled my kids drink the food came out horribly and her response was that she was busy and I wasnt her only table oh and that she felt my energy when I arrived when it wasn't busy at all. She told me that I was trying to be little her I told her that I was a server and that it was my passion. When I asked for a coffee refill my daughter's cups were empty she brought me my refill she still didn't refill their drinks.I didn't understand the line manager you are in the window it's a slow night there's no reason the entrees was presented the way they were This is one of my favorite late night spots after tonight I don't...

DOT Coffee Shop Review: Sunday, August 17, 2025 (Party of 4)

I have been dining at DOT Coffee Shop my whole life. I literally cut my gums and teeth at this very location during the year DOT Coffee Shop opened.

However, on Sunday, August 17, 2025, it unfortunately brought a halt to my dining experiences at DOT Coffee Shop. Moments of nostalgia quickly ended once the first orders arrived. Most customers familiar with DOT's menu expect to receive processed turkey on a turkey and dressing plate. Who thought serving a processed turkey would be a great and acceptable idea? That plate was changed to chicken-fried chicken.

At that point, the waitress appeared to have a sour outlook. We repeatedly requested H2O, refills, and straws, and it took the waitress forever to return to service the table.

We had two late arrivals. The fried fish was sent back because of its lack of taste. No seasoning was used. Imagine tasting fish without seasoning and having a mouthful of fishy cornmeal. 👀

Our party didn't initially complain about the food because it was addressed or replaced. However, we were forced to deal with the server having to be requested because she continued to overlook our table. After which, the hostess then began to ignore us after several attempts at summoning her (very audibly, but not in an indignant manner).

The manager was eventually called to our table to be made aware of the poor customer service rendered, yet failed to offer a real solution or a hint of up-training.

The $84.00 bill was paid, and a tip was left for all parties leaving the premises with the resolve of never patronizing the establishment.

“No respect equals no patronage. Fair exchange has never...

I ate here on May 19 2017 but I have visited this location many times over 20 years I have to say that my last visit on May 19th was the most impressive visit I have ever had the staff here has totally changed around this restaurant the management is doing a great job, the waitress greeted us with a smile and was very concerned and in tune of what we wanted to order, she even suggested some menu items that we might like, the first thing that impressed me about this visit is that the glasses of water were sparkling clear and clean the forks and spoons and silverware were spotless and super clean the tables and the area was very clean all the plates everything about this restaurant was very clean also I noticed that all the staff was properly dressed in uniform pressed dress to impress our service was prompt even though it was a busy Friday night we got everything without a long wait and everything was fresh and hot, I personally ordered the pot roast plate with mash potatoes green beans and rice with gravy it was very delicious the meal was not salty that meal was prepared well and the cooks were professional in the kitchen, I have heard rumors that Pappas has invested into this business or is part-owner into the dots coffee shop, if they are then they have done a great job at turning this place around I give this place five stars and I will definitely be back sooner than later, I highly recommend this historic coffee shop and I am sure you will have a great visit I am just a local resident that believes in proper customer service Dots coffee has outdone themselves cheers to all the managers the waitresses and staff that are running...