Lanson B Jones & Co — Local services in Houston

This is been the worst company we have ever dealt with. We were so excited for the architectural design that Jim drew up. We did not know at the time that they had no idea how to manage and supervise a landscaping project. The estimated time frame of 3.5 months turned into a year. Our project is big but straightforward. It became increasingly clear that our project manager had no idea what he was doing. He stopped coming months before he quit. We met with the owner and other team members 6 months ago and they assured us that everything would be completed efficiently. That did not happen. We gave them a to do list of all the outstanding items. They cannot schedule their subs. When they do schedule them, we’re lucky if they come within the same month of the scheduled day. We have our own jobs to do and we have to wait for workers who never arrive. When the workers are finally here, we have to manage them because our Project Manager is never here. Our pool permits expired because the project took too long. No one followed up and we had to contact the permitting offices and gas to get the pool approved. The whole process has been unbelievable. Literally, no one believes us that we put up with this...

We hired Lanson to develop a European-style garden for our yard in Houston. We were specifically interested in something that would provide a pleasant environment during the winter months as this would be the main time we would be in Houston. Lanson took great care to listen to our needs and then met with us several times during the developmental stage. He was also good at suggesting and showing us examples of design elements that we would not have thought of on our own. When it came time to implement the design Lanson’s entire team was extremely professional to the point of perfection. The end result was exactly what we had envisioned and we could not be more pleased. We now use his maintenance team (led by Christian) to aid us in the continued growth and development of our small scale European garden. We highly recommend Lanson for anyone who desires to work with someone who has a passion for what they do as it will result in a unique, beautiful and well thought out landscape plan...

After looking high and low for a truly outstanding landscaping, design and maintenance service, we finally found it at Lanson B. Jones. We started with the maintenance first and then have moved into design and implementation.

Over the past year, I have had the pleasure of getting to know Karen McGowan, Client Relations Director, Jim Jech, Landscape Architect, Jacob Pratel, Project Manager, Christian Rivas, Field Operations Manager, Carl Walsh and Maria Wenzel, Installation Supervisor, ALL have been the utmost professionals at every level.

The two people that I have had the most contact and worked with most directly are Karen McGowan and Jacob Pratel. They both have been outstanding in guiding the process from start to execution, to completion.

This is clearly a firm that I recommend because they deliver beyond...