Snap Kitchen - Upper Kirby — Restaurant in Houston

Two weeks ago I went into Snap Kitchen on Kirby and bought several meals. A few days later while sitting at my desk eating lunch I bit down on something very hard. I spit it out of my mouth and in my meatloaf was a large piece of metal! Disgusted and shocked, I discarded the rest of my meal. I took the container with the piece of metal into the store and the manager apologized, took down my contact information and said someone will be reaching out to me. Later that day a woman from the corporate office in Austin called me and apologized. As an apology for what could have been a very bad situation, i.e. broken tooth or an extreme medical case if I had swallowed the piece of metal, she would credit my account $20. In reality I was only getting about $10 because the amount of my meal with the metal that I was unable to eat was never refunded to me. I was very disappointed that the company thought such a situation was worth only $20 to me. I shook it off and thought that it was at least something in good faith they were offering, even if I had received coupons in the mail in the past with more value than $20. However, here I am a week later and there still has been no credit to my account. So not only was it an initial slap in the face that Snap Kitchen thought finding a large piece of metal in my food as well as the time I had to take to go the store and inform them was worth only $20 with no refund of the meal I wasn't able to eat, but I guess $20 wasn't even suitable to them because that credit never came to my account. What a shame. I hope no other customer finds a piece of metal in their meatloaf because if you do, just know that this is something Snap Kitchen doesn't...

My family has been a customer for over 3 years and we order meal almost every day. Over the years we spent a lot of money here . It was good in the past but I believe for the last couple of months something happened in management or they might change the kitchen . I really don’t know. I am saying this because since the beginning of the pandemic in March, I experienced on few occasions ‘foreign items ‘ in my meals. I contact Snap Kitchen manager from the location that I purchased the weekly meal. The manager was very polite and nice and offered to refund the meal and cancel the weekly plan. I also had questions about : where is the food processed , washed , cooked, is the meat organic, where Is the place where it is cooked ( as on Snap kitchen website there is no information about that ). The store manager didn’t have info about all above but referred me to the general kitchen operation manager. I never spoke with him directly but he left me a voicemail saying that he closed the investigation case and found out the ‘ foreign item ‘ was a cleaning product from their kitchen and they took measures so that will not happen again. I had far more questions but I didn’t get any answers. I still don’t know how the meat is washed, cooked, the location of the kitchen and the cleaning process overall. I am very disappointed and I lost my faith in snap kitchen. I don’t trust to buy another cooked meal since I don’t know what I will find in these meals. For the expensive price I paid I had some expectations to know what exactly I am eating. The operation manager doesn’t seem to care or be concerned to much to give explanations...

If you like doing business with robots then go ahead. I contacted them way before my order even shipped asking them to please move my order to the following week due to the fact that I had to go out of town to deal with a family medical emergency. Things happen in life and they are stressful enough to deal with. I did not want a box full of food to be left to rot in front of my door in Houston’s summer heat for 5 days. I simply asked as a one time thing to move my order to next week due to extra ordinary circumstances… this is the first time I have ever felt with such a heartless company. They absolutely did not care about the situation and told me that even though the food was not going to be shipped for days it didn’t matter they wouldn’t budge and won’t move the delivery date. I’m a business owner as well and I always try to help my customers and be understanding. Snap kitchen is all about hiding behind certain policies and they do not care of their customers need a little help in case something unexpected happens to them. I did not ask for a refund, simply to ship it later. I was told a categoric NO! So I cancel my subscription and a box of food will rot in front of my door for the next 5 days while I’m in the hospital with a family member … thanks Snap kitchen , I will NEVER give them my...