Whataburger — Restaurant in Houston

General Consensus Whataburger is often regarded as a superior fast-food option compared to major national chains like McDonald's or Burger King, but generally a step below more premium fast-casual or full-service restaurants . It holds a special, almost iconic place for many in Texas and the Southern US due to its regional identity, customization options, and 24/7 availability. Positive Aspects (Pros) • Customization: Whataburger's greatest strength is its extensive customization, allowing customers to personalize their orders with various toppings (e.g., grilled onions, jalapeños) and different buns (e.g., Texas Toast), often at no extra charge. • Menu Variety: Beyond standard burgers, customers praise specific items like the Patty Melt, the Honey Butter Chicken Biscuit (for breakfast), and the limited-time offers like the Hatch Chile Bacon Burger. • Portion Size/Value: Burgers are often noted as being large for a standard fast-food price. • Service: Many locations are highly praised for having exceptionally friendly, helpful, and attentive staff, which can significantly enhance the overall experience. • Made-to-Order: Food is generally cooked when ordered, leading to a fresher, hotter meal than some competitors, though this can sometimes mean a longer wait. • Unique Condiments: The spicy ketchup and jalapeño ranch are frequently mentioned as delicious and unique.

Negative Aspects (Cons) • Inconsistency: A major point of contention is quality control. Reviews indicate significant variation between locations; one restaurant might be excellent, while another might be disappointing with cold food or incorrect orders. • Service Speed: Because food is made to order, wait times can sometimes be long, especially in busy drive-thrus. • Food Quality Issues: Some reviewers report issues such as dry, under-seasoned, or very thin patties; soggy buns; or less-than-fresh vegetables at certain locations. • Fries: While some enjoy the fries, others find them average, sometimes arriving cold or limp. • Price: Some customers feel the price is a bit high for what is ultimately fast food, especially at locations where the quality is lacking.

Overall For many, Whataburger is a satisfying, reliable, and customizable fast-food option that surpasses its main rivals. The experience, however, is heavily dependent on the specific location and the quality control of that particular franchise. Loyal fans recommend trying regional favorites and the breakfast menu, which often receive the...

Showed up at night on a Wednesday, completely dead and no one inside, maybe 1-3 cars every 10 mins. So many problems right from the start:

Cashier (name is Kareem I think) with glasses and blue gloves, leaves us standing at the counter for 3 mins while he was busy talking to manager who was on break next to the soda machine. Eventually the kitchen and DT staff had to call his name and tell them there were customers standing there.

I eventually ordered my sandwich and sat down. The entire dining room lobby was 100% trashed, not one clean table despite the dead traffic. Each trash can has at least 15-20 trays stacked on top and it was so bad that almost every table even still had the numbers on them. The cashier was also the runner and was not switching gloves or washing his hands in between tasks despite handling cash and the register. He had the gloves on for so long that there were large holes over the palms. In restaurants that is a key indicator that an employee is NOT washing their hands at all.

Once I cleaned my own table I got my food very quickly. I ordered a Buffalo ranch chicken strips sandwich. The Sandwich was not hot, at all not even a little bit. It was so cool that even on my last bite the cheese never melted.

Overall very bad visit. The kitchen and DT staff all seemed to be working very hard and efficient but goofed on the temperature of the food. Aside from what I’ve described here the cashier did nothing the entire visit except put tray liners on trays. He had plenty of time to go clean tables he just had absolutely ZERO desire to do so. Front of house cashier/lobby attendant is one of the easiest positions in the entire restaurant. All y’all had to do was put a competent person in that position and y’all would have gotten a 4 star review. This wasn’t the first time a visit went bad here too. No email, call backs or letters from me - I don’t want to ever...

Stepped inside lobby to specially request my Meal #7 (I know how difficult my special request sandwich can be so I usually go in lobby). As I wait for order to be prepared.. the gentleman at register continues a conversation with me... I was the only one in the lobby and it looked like drive thru had finally slowed down a little bit.. so me conversations with him didn’t really keep gentleman as I conversed with him... order was prepared in a speedily manner and it appeared that the system the entire “line” had was a well greased system they had down... as gentleman from register handed me my “to go” meal... it was accidentally dropped.. I was more than okay cause only the exterior of the bag touched the ground briefly... but to my surprise.... Store manager from office, shift manager, and employees all turned around at the sound of bag hitting ground... as I said “I’m okay with the bag... food didn’t touch ground”... shift manager and Store manager said almost simultaneously... “no that’s okay... we will freshly prepare your order again”... even tho I insisted that it was okay... they continued to proceed with fresh order as nag was thrown away and this “well-greased” preparation team re-prepared my food with perfection... my jaw just dropped and never have I ever received this type of valued service at just a speedily timeframe either!!!! I strongly suggest this location to be visited even tho you might love further away... I instantly felt appreciated as a customer and not a number on the many that passes thru Whataburger.... I strongly recommend all staff receive bonuses and/or raises!!!!! THANK YOU ALL WHO WAS ON THE CLOCK JUST NOW!!!! YOU ARE DOING A TREMENDOUS JOB!!!! THANK...