MYX Blend Bar — Local services in Houston

I wish I could leave 5 stars but that wouldn’t be true. First there was a mishap with my reservation for my sister and I- I get it things like this happen everywhere so I wasn’t upset. The manager told me their system didn’t receive my reservation but on my end I had text messages with confirmation for reservation. The woman I spoke to on the phone (who I believe was the manager) was a bit rude but I totally get what it’s like to be in the beauty industry so I can only imagine what she was dealing with that day. None the less the manager approved for both me and my sister to come in. Now I have been to MYX already with some of my friends - but this was my sisters first time and she had driven into town just to create her own lipstick and lipgloss. I was super excited for her to experience everything I had experienced my first time at MYX blend bar. But the moment we walked in and sat down everything was rushed, because I had been there before I remembered what the last girl was like when she did our liquid lipsticks- very calm, let us take our time, explained all the products to us, and just very amazing. Unfortunately that was not the case for us yesterday. The woman- who I believe her name was Ashley -wasn’t rude to us but she definitely took out the pleasantry by rushing us. At one point I even asked “do you have a huge party after this” to give a subtle hint that I wasn’t too impressed by how quickly she was moving. I get our reservation mishap probably set them back, but my sister and I both paid the same amount of money that everyone else paid so that means we should have been given the same amount of patience as everyone else. All the other girls were super sweet and patient. One girl took photos of us and waited until we liked them. I had asked the woman who was doing our lipsticks if she can take our photos but I wasn’t too sure if she heard me but she turned her back on us and continued her conversation with the girl who was making the labels for the lipstick. I will give credit to the woman we were with yesterday - there were some times where we clicked and she was being sweet and let us walk to the windows to get a bitter look, but if she had kept that same momentum throughout the whole experience then I would have loved my day yesterday. Hopefully if I ever go back this won’t...

The final product I received did not match the color I mixed. Since I don't live in the area, I called and asked for a refund but the manager cited a policy that according to her, states that the clients have to put on the lip color and go outside to see how the color looks in natural light (which makes no sense because we are told not to use the final product until 2 hours after it has been made). I told her I was never provided the policy, the policy is not posted anywhere in the store and I was never verbally informed of it and all she said was sorry and that I still can't be given a refund, not even a partial refund. My advice to the owner: #1 Post your policy. By the sounds of it, it provides your employees immunity of any and all negligence on making the product, but it doesn't warn the customer that there's a chance the customer is not going to get what they paid for. #2 Know your policy. The manager I spoke to cited the policy several times and there were inconsistencies and contradictions. Make sure your people get it together. #3 Be consistent. We were told by the employee to lean our heads back toward the window to see how the color we mixed looks in natural light (and we did). The manager said it was policy for the employee to instruct the customer to go outside to see how the color looks in natural light. Pick one and stick with it. Also, the employee told us not to try on the final product for 2 hours because the color would look sheer but the manager I spoke to said once the customer walks out the door, the business is not responsible for a customer being unsatisfied with the product. Does that mean the customer is expected to remain in the store for 2 hours after, try on the product and peek their head outside to see how it looks? I really believe that is not the business' intention. Learn your policy and enforce it indiscriminately, yes, even if it was the business that made the mistake, ethics should always be enforced. Lastly, the employee I worked with was wonderful. Even though the color didn't come out right, she was fun and friendly. The manager on the other hand, I can tell was trying to be professional but was defensive and put words in my mouth from the start of the conversation. Potential customers, proceed at...

We recently visited Myx Bar to celebrate my sister’s birthday, but unfortunately, the experience left much to be desired. We had initially made a reservation for four, but two additional guests—my mom and my sister’s best friend—flew in as a surprise for the weekend. Excited to include them, we called several times before arriving, hoping to adjust our reservation for six, but no one answered the phone. Since it was early Monday afternoon, we thought it might be a little slower than usual and we probably had good chance of squeezing in two more.

It was completely empty when we arrived so we were optimistic that they might accommodate our request. We explained the situation to the associate, sharing that we had traveled 45 minutes and tried calling ahead to add two more to our party. However, the associate was not friendly or helpful in any way. She informed us that she was training a new employee and could only accommodate the original reservation for four people, and adding walk-ins would “throw off the rest of the day.”

At that point, my sister and I initially considered sitting out and allowing our out of town guests to stay, but they chose to leave since it was my sister's birthday and something she wanted to experience together with us. I understand we initially made a reservation for four, but what was most disappointing is that the associate didn’t seem to care or see the value in accommodating our group. Allowing all six of us to walk out the door without even attempting to make adjustments seemed like a missed opportunity, especially since it was completely empty and they were passing up a substantial amount of business.

While the establishment itself looked very nice, the customer service left a lot to be desired. Based on this experience, I’m not sure if we will return. It’s unfortunate that such a simple request on a special occasion could not be met with a bit more flexibility...