Paloma Beauty — Local services in Houston

For the price, I'd expect more.

I booked a threading service earlier in the week for a Saturday morning. I received a text 18 minutes before my appointment saying that my technician was running late and asking me to arrive later. I didn't see the text because I was already en route and my phone was in drive mode.

When I arrived, the front desk let me know that my tech was running late and that a text was sent to me. Since I was already there, the front desk lady said she would check on an update for me and retreated to the back. Another client walked in and front desk person attended to her and did not acknowledge me or provide an update. After a few minutes, I had to ask for an update. This kind of peeved me because if you say you're going to follow up on something for a client, you should update them...

I asked if I could reschedule because my partner was waiting in the car and a 15-minute delay + ~10 minutes of threading is kind of a long time to be waiting in a car.

After my proposition to reschedule, they were able to squeeze me in between manicure clients.

Since I was squeezed in, there was hardly assessment and consultation involved in my threading and it overall felt super rushed. Also, no handwashing between nail care (think nail dust from filing) and threading right by my eyes.

I'm bummed I paid $40 for top-tier service and received anything but. My brow tech was nice and all, but the way this salon runs feels overbooked and understaffed.

I will be doing my...

I had a wonderful experience today at Paloma with my girlfriends. All 3 of us got "the all in" pedicures. The staff was friendly, courteous and social! We thoroughly enjoyed chatting with our very knowledgeable and skilled technicians. Complementary wine, tea and water were available. Both red and white, my white was delicious. The salon was very clean, and has Absolutly no gross nail shop smell! Also, no annoying drill noises. They use tubs without jets for soaking, so you don't have to worry about getting fungus or infection from dirty jets that hold bacteria! They don't have a huge color selection BUT I feel like the colors available were trendy enough! I'm very pleased with the color I choose, and both of my friends loved theirs as well! My technician was very sweet and did a wonderful job! She did an excellent job of asking what I wanted and what I liked about my feet. She shaped my toenails beautifully and my massage was great! Yes, it's a little pricy, but not outrageous by any means. This is a privately owned shop and I can only imagine how high rent is in the area! The owner was on premises and came over to introduce herself and chat with us. She was very Nice! This was just an overall great experience and I highly...

Been coming here for a long time and I have nothing to complain about. I just want to say how exceptional the services are fromthe very second you book an appointment till the minute you leave they treat you like a very important client. One of my favorite things is when I get their text message asking what kind of beverage I would like. I mean, I mean, I’ve never been treated like this at any place and I’m not here to talk down about anybody. I’m just saying is they go above and beyond to take care of your preferences before you even step into the building. Now my favorite part is the nail tech Shea, she is amazing. She take great care of you and is one of the most friendliest people you will meet. So I have always wanted to get a massage at this place and this week I’ve decided to take some time off for a little R&R and booked a massage and let me tell you it was well worth it. Go see Diana she will take very good care of you. It’s just like amazing service. Just tell her what you like and she will make sure you get...