Ross Dress for Less — Local services in Houston

Currently at the store and I’m so livid, I’m writing the review as I’m leaving. It is currently 9:22PM and this store closes at 11. The old woman in the fitting room saw me approaching the fitting room and let me know the fitting room is closed. AT 9:15? A whole hour and 45 minutes before closing time? As someone who WORKS at another Ross location, I know for a fact that’s not true and/or allowed. I heard her tell another employee, who was about to let me in the fitting room before the older woman saw me, that “I have too much stuff to finish before I go home so I’m closing it” and the other employee simply laughed. Manager on Duty was not helpful about forcing the lady in the fitting room stay open. She even made an announcement saying she was closed and then let 2 people go in (one was my sister) after she told me no.

From one Ross employee to the rest, stop being lazy. I know the rules, I’ve worked at Ross for 2 years now. I had 7 items in my hand, all of which I planned to purchase for my trip next week and immediately put them all back after she told me I couldn’t try them on. Over at least $120 wasted because people refuse to do their jobs. Not to mention all of the ladies on the sales floor/register were rude and could care less about engaging in conversation/being helpful. WillowBrook Ross, get it all the way together. I’ll be making my call to corporate in the morning about your fitting room policy and specifically on the employee because I...

I walk in with my family (husband and my son 7 years old) thinking on buying Him a full new closet, because He is a kid and well his clothes barely fit Him anymore. Just to walk out with nothing! Angry and ashamed! Never going on this or any Ross store again! The security guard told me that I could go to the fitting room so my son can try his pants on (I already started put in on Him ) on top of the ones he had just be sure of the size and I told Him thats ok, its just this ones! To make sure its the right size and not having to argue with my ADHD child in the fitting room! From there scalated to Him calling so they will say in the speakers & when my husband ask if he had to do that? He went asking that what was the problem? That if he wanted to fight? And so on!!! I told Him we were leaving and went back to look at his name tag and He said that I was trying to touch Him and trying to grave Him while covering His name tag and asking for back up. I wasnt yelling at Him, cursing or even trying to get close to Him anymore just trying to look at His name (Boykin). As we walk out He keep saying things and acting like if we did somenthing to Him wen we did nothing! And then someone who I am asuming its the manager Untoya proced to scream to us get out! Im not expecting macys, nordstrom or nimans kind of service on ross but this is just...

Yesterday 8/26/2020 which is Tuesday. As usual my sister took my Mom to shop at Ross store since Tuesday is a senior day for 10% discount. I don't want to disclose the person's name who check my sister out and the manager name. (the clerk is dark complexion Spanish lady and the manager is a black male).When my sister waiting in line with my mom waiting to check out, both the manager and the clerk were gossiping or I may call it flirting. The Spanish lady already scanned 3 items since she witnessed my mother was there. she kept scanning and scanning while my mother walked away to sit on the chair while waiting as she can't standing too long in line. She did not even apply 10% discount but also giving us the reason my mother walked away. What a shameful & twisted logic logic? She told us to go ahead to file a complain as she said she does not care. I go back to store to confront with the so-called manager, he has attitude with me and insisted he will not apply 10%. I returned them all right away. I can't tolerate such bad customer services. (This is not about 10% discount, this is a principal since the clerk witnessed my mother was there during the first 3 items she scanned them) I hope the headquarter can train them well as they are working front line...