Baskin-Robbins — Restaurant in Houston

If I could give zero stars, I would. First of all, I arrived at 9:35pm on 05/18/2024. Store closes at 10.

I asked for double scoop of cotton candy in a waffle cone. Employee stared at me and said, “there’s not enough for cotton candy”. I responded, “It looks like enough?”. She proceeded to scoop one scoop worth out, put it in a cup, and hand it to me. I kindly said, “Oh I asked for a cone.” She then dumped it in a cone and didn’t get me another scoop.

Then about 5 more customers walk in as she is closing out my sale. It’s about 9:45 at this time. I ask for a receipt and the name says “Vicky”. Vicky’s coworker proceeds to go lock the door at 9:45 to keep customers out. But she accidentally also, locked us in. So as I am going to leave, I have to unlock the door. Customers walk in as I leave and they were verbally upset because Vicky’s coworker locked them out to their face. So unprofessional… and just RUDE.

At 9:50, we are enjoying our ice cream outside and a family of 3 walks up to a locked door. As they wait outside the door, the employee has to come unlock the door for other customers to exit. She’s confronted with the family in which she says, “Are you here for a pickup order? Because if not we are closed”. He said kindly, “No. But it’s only 9:50 and you are actively serving other customers.” She says, “Yeah we are closed.” He said, “Okay. What’s your name?”. She said, “Ummmmm…. Jennifer.” Yeah right 😂

Please see Jennifer in the photo above. Locking the door to keep people out before closing. I mean it’s so dang hard for decent customer service these days, and this baskin-robbin’s is a prime example of employees who have one singular job, yet it order to DO their job that they get paid for during their working hours- it comes with a lot of disrespect and attitude. Don’t...

I recently ordered quarts of ice cream from Baskin-Robbins, and while the flavors were delightful, I was disappointed with the inconsistency in the packaging. Some boxes were filled adequately, while others seemed lacking. Given the substantial cost of nearly $68, I expected a more uniform and generous portion across all containers. The service, unfortunately, did not match the value I paid for.

While the ice cream at Baskin-Robbins consistently delights my taste buds, there seems to be a need for improved employee training in customer care. The flavors are fantastic, but the overall experience is affected by the service. A bit more attention to detail in training could significantly enhance customer satisfaction and make the indulgence in their delicious ice cream an even more...

EDIT 2: They moved my photo to the bottom of the photos page and they’re trying to hide it and are being really shady. Instead of addressing it they’re trying to hide it.

I came here and one of the employees came outside to pet a dog. Another one was standing in the doorway watching, as shown in the photo attached. The dog was a pitbull and I saw the dog go inside the store when they opened the door. One of the employees shown was petting the dog. I wanted some ice cream but I’m afraid of pitbulls and the dog was blocking the doorway. Also I was worried that the employee that was petting the dog would even wash her hands after handling the dog.

EDIT: I guess the owner or whoever didn’t like that I posted the picture and so...