SEPHORA — Local services in Houston

This review is based solely on my makeup experience, I have been to this location several times and everyone has always been helpful and knowledge. I booked two feature focus session this past weekend on Nov 5th, my friend was schedule first. She normally does not wear a lot of makeup daily but explained that we were going out downtown for my birthday to a bar. I stepped away and was looking around the store which in hindsight I wish i hadn't. Her makeup literally looked like someone applied a light glitter eyeshadow to her eyes, and placed horribly applied lashes on her ( lashes were cut in half and placed at the end to give a fuller look, this is what the artist told her, she also didn't bother to try and blend them) the lashes were not glued properly and were coming up. They did not last for the full car ride because, I didn't have any glue. She was also told that her eyebrows didn't need anything because they were already full..thats fine.. some definition or shaping would have been nice thought. My appointment was next, I will spare the details but can sum it up by saying that when my friends saw me they thought my appointment had been cancelled. It literally looked like I did not have ANY makeup on. Eyebrows not done, used brown eye shadow to line my eyes, used an eyeshadow the same color as my skin, no shape what so ever to the eyeshadow. It was something I could have done myself, not something I would pay to have done. They did comp my session but my friend paid and I was highly upset. I have gotten my markup done here before and they have always done a great job, but this is just a warning for anyone scheduling makeup session with this location, ask to see their work, speak up and say something if they are not doing what you want. I will not say the artist name out of respect but when I asked her what exactly I was looking at cause it looked like I didn't have any makeup on she sighed heavily turned around and said hold on. I had to go home and fix both of our faces, which was so disappointing. The manager asked if I wanted a more defined look, I honestly just wanted A look because what this particular makeup artist is putting out is not Sephora...

I hate to give the store as a whole a bad rating, because my review is specifically for the manager Phyllis. Phyllis is a poor example of leadership. Prior to my visit today, I phoned this location to inquire about an exchange however the phone went unanswered. Upon arrival, I then went directly to the register to which I spoke with Henry. I explained that I had two items that were well past the exchange window, in their original packaging, never used and receipt in hand. Henry told me no problem, he just asked that I select my items and come back to the register. After finding the items I wanted, Karen then offered to assist me to prevent me from waiting in line to which I gave her the spill as well, and she asked that I give her a moment to get an override. Phyllis was the manger she approached and the feedback was “no”, while Phyllis then proceeded into the back area. I expressed to Karen that I had already been told I could do the exchange to which she asked that I revisit with Henry. Henry did process the exchange as agreed upon, but the nerve of Phyllis to act with such unprofessionalism. As a manager, you should never put your employees on the front line with such negative and inadequate feedback. I was less than 5 steps away from Phyllis to which she could’ve exemplified leadership and spoke with me directly as to why the exchange wasn’t going to be granted, but to think “no” is acceptable or adequate in any setting as if you’re speaking with a child is extremely unacceptable. Please employ individuals who are capable of facilitating the responsibilities of their role respectfully and...

The experience was unpleasant because Sephora employees were profiling my family. I visited with my wife and daughter. We were dressed up. We were being watched from the time we entered the store. My wife was interested in a foundation, the employee immediately came over asked could she help and escorted her to a different product and cornered her in with another employee. They only told her that the product was better rather than explaining the product that she was interested in. The product she was interested in is near the door. I purchased the product that my wife was given and even signed up for their rewards program. My daughter made a purchase as well. Upon leaving, the same female staff is now waiting near the door asking me what I bought from the dog bakery store. I had a small bag (similar to the size of sephora bag) with me for which my wife made a purchase at the dog bakery. I pulled out the item; however, The female staff comes closer along with another female staff who is at the door to look inside the bag, not at the item I showed. None of Sephora’s tactics were subtle as it was apparent that the staff was not genuinely interested in you as a customer, but as a potential thief. Beware of Sephora. This was a new experience because my family never shops at sephora, my wife wears Dermablend and Mac, but decided to try because of our teenage daughter wanting to explore. Never again. Don’t bother reporting online to Sephora. Customer Service is facade; doing...