T-Mobile — Local services in Houston

Some one Courteously as Marketable person Greets everyone at doors entry, , Welcoming You in, Graciously then You're seated to wait pleasantly for Your turn, their done by electronic cue notification that let's them all as Staff see whose next as you wait, so You need ID; expectantly, where You may ask question's and then be referred to the specialist or tech by either corporate call w/ phones inhouse on conversation for insurance claim and/or the rare managerial complaints, Or your cue's called and An Assistant of TMobile personally assists You at the site ...The prices are really great., I would Say, though Don't over do, and keep personal records, on your visits Noting dates & times w/ Names of the personell, ln use for your own information records...Over All This post of TMobile experience was assessed with an .A -4 -Star rating experience_.overall..Thank you..and To: our Post Host; Thank's for this opportunity to shout-out about my People; a customer for 9mos, now; Signed Ms Kjas of...

My phone's screen cracked the night before. All communication for me ceased. I went on my lunch break to the Kirkwood store. My past experience with other Sprint and T-Mobile stores is that they fail to acknowledge when you walk in. Even if they are not busy with other customers.

Immediately when I walked in the staff greeted me and asked if I needed help. One employee in particular, Casey, got right down to business helping me choose a phone which matched my budget but mostly me actual usage. Not once did he continue to lure me into buying something expensive and useless to me. He was very patient and extremely knowledgeable about the phones the store carried.

I appreciated him helping me set up my phone as well...about 20 minutes. I even learned how to not panic when I forgot my password. He told me what to do.

Good service and knowledgeable employees!! You don't see and experience that much anymore but you WILL...

If there was a no star, I would have give none. I went in to do an exchange for a phone that I have barely purchased it was defected. I also took in the internet equipment never used and gave me the random answers make no sence. Store manager his name is Jose Fillagos LAST NAME MIGHT HAVE SPELLED IT WRONG and other employees were unfortunately so rude, disrespectful, looked at me Almost felt racial profile like only because if i am from another country. No customer service. I was so disappointed. I was there almost 2 hours trying to understand and have better communication. He didn't want to exchange the phone and he did all the test and said yes it is defected but I had to paid. No sence at all I was so disappointed how they managed my situation. Wouldn't even take my bill payment. I had to go another location. In other locations I HAVE NEVER BEEN TREATED LIKE THIS IS UNACCEPTABLE!! PLEASE DONT GO TO...