Lofts at City West Apartments — Local services in Houston

Worth the read, as it will be more helpful than your leasing agent. My experience here was good, not great. My best & only compliment out of the office is the manager Jonathan, he is understanding and will work with you within reason. Firm but fair! Maintenance guys are excellent!! i was not made aware of the parking rules upon move-in and we had trouble the entire time here with parking. if you want two parking spots or a garage and a spot, YOU MUST HAVE A 2 BEDROOM. 1 bedroom and even 2 people on the lease will still only get you ONE PARKING SPOT!! Same with your keys and "clicker", you only get ONE! Tough luck if you lose it. We also learned the hard way about visitor parking.. you can only park out there (LMITED visitor spots) 14 days out of the month, so every other day, my boyfriend had to park across the street, run across 6 lanes of traffic, rain or shine, and hope that i was home to open the door if leasing office was closed. Forget about having guests, the rules only allow you a few guests at a time, you can't use amenities without the lease holder by your side,pool and computer/pool table included. Walls and doors are THIN. You will not be made aware of packages so check every chance you get. Go over trash valet rules bc i was not made aware of those either and was charged TWICE for violating and was never given the full rundown of the rules. Neighbors are hit or miss, the frying chicken in the hallways was annoying, constant littering and don't leave your valet trash can out more than an hour after after they pick up your trash, residents will walk by and drop their trash in yours smh. theres more but i feel like I've made a clear point. GO OVER THE ENTIRE LEASE TWICE BEFORE...

Alta City West was easily my first pick when I was apartment hunting. Now that I have been living here for a few months, I can still say its the perfect apartment. Here are some things it checked off on my list:

Safety: Gated community, secure windows, secure door locks, secured entrances. Amenities: Grilling by the pool is the best! The gym is small but has everything you need. Appliances: Essentials like the oven, stove, refrigerator, microwave, dishwasher, washer, dryer are in great condition. The water temperature and pressure from all faucets is terrific - especially in the shower! Building amenities: Parking has never been an issue. Maintenance is reliable and quick to address service requests in a timely manner. Valet trash pickup is everyday of the week from right outside your apartment door. They had the best pet policy compared to other apartments in the area, with several well-equipped dog walking stations around the building. Packages and deliveries are held at the front desk. Environment: The staff and maintenance are so great to work with. Residents here are friendly and respectful. This location offers many options for food, groceries, and shopping.The diversity in this area with authentic food is fantastic - thai, chinese, indian, peruvian, persian, lebanese, mexican, caribbean, colombian, mediterranean, italian, turkish, german - so much variety in close proximity. I really enjoy living here, it had everything I was looking for and then some. This is my first review ever written, that is how much I would recommend Alta City...

Would not recommend. At all.

The staff is very unprofessional. Primarily Shannon. And trying to go above them to the actual leasing company (Alta) yields little results. I had to break my lease and in doing so had some very rude things said to me from the staff. When I tried going up the ladder it ultimately ended in disappointment and me having to drop several thousand dollars just to get out.

Parking is also a major issue here. There are covered spots which are for residents only, however there is no enforcement on parking. No stickers, no one monitoring, etc. If you can get in the gate you can park where ever you want, which means it's nearly impossible to find a parking place most of the time. I imagine this is done intentionally to drive tenants into leasing the on site personal garages for an extra $90(?) a month.

Maintenance is non responsive. I had a water heater leak that was spilling out all over my floor for weeks and as of my move-out still hadn't been looked into.

If you do decide to live here, be sure you're not put into a unit facing Westheimer, as they are very loud at all hours of the night.

Note that I also found a used syringe right outside my door one evening. I notified the staff and it was later removed, however this is not exactly a sign of a classy...