Crunch Fitness - Hudson — Local services in Hudson

I went to this gym for 2 years. On the plus side of things, its pretty cheap, and its available 24/7 (you just scan in at the door). However, I had a less than favorable experience with staff towards the end. Let me preface this by saying I'm a pretty experienced lifter, and know what I'm talking about. Recently, the gym went out and purchased 2 lifting platforms and rubber bumper plates. People thinking of joining, BE AWARE! You're not allowed to actually use these items as they are designed and intended!! Its essentially false advertising! The ONLY purpose and design of a platform and bumpers, is so you can drop the weights on power lifts (deadlifts, snatches, cleans). You don't buy them because the bumpers come in pretty colors! If you don't want people dropping weights, you don't purchase these items designed for weight dropping! Anyway, the management that decided to buy this equipment apparently didn't understand the purpose of the equipment. I got scolded twice by staff for dropping bumper plates on the platform. One of them was especially rude and told me I needed to "learn how to control the weights," indicating that she had no idea what she was talking about with weightlifting. I emailed management expecting that it was just two staff members that didn't understand the equipment. Instead, management parroted the same stupidity. After a heated back and forth, I indicated I didn't want to go to a gym where no one knew a thing about fitness. I now go to encompass fitness in Marlborough which I can only say great...

This gym cannot justify charging any more than a planet fitness. I thought they were going to be more honest and have better customer service when I first switched over, and this was the case at first. Now with their new administration, I had to contact them three times to resolve an issue with my billing and I never heard back each time. When I went in person the big guy at the counter had little patience and made me feel like I was being unreasonable for disputing "only 6 dollars" as he scoffed at it. He said he would bring the matter to the finance office but I never heard back. The staff in general seems to be more interested in hanging out and chatting with each other and periodically putting in their headphones and working out themselves instead of helping customers. My billing issue was a mistake on their part and the new administration is absolutely refusing to take any accountability for it. The old administration put me on a new contract over the phone and said my old signature would work, and if there is anyone at fault here it would be them. But now I'm being held accountable for sloppy mistakes done through the administration change a Crunch fitness. This place is fine if you want a cheap crowded place to work out, but don't expect to receive any respect from the staff and be ready to get screwed around cancellation. This is a...

Going to Crunch in Hudson is the highlight of my day, well that, and breakfast because breakfast! The gym gets A’s in the following aspects: the team, the facility, and the variety. First, the team truly exemplifies what it means to be welcoming, inclusive, and professional. As soon as you walk in you’ll feel like part of the family with an enthusiastic and warm welcome from Eric (the manager) whose compassion, devotion, and overall personality make you feel like he’s your friend and biggest supporter! Taylor - who happens to be my trainer - is positive, empowering, and dedicated. She makes workouts that challenge me without defeating me! The rest of the crew makes this unique and rare blend of spunk, professionalism, and compassion. The facility is always clean and organized with enough equipment to ensure that you won’t have to wait (or at least not long) for the machine or piece you need. Finally, the variety of the classes means you’ll be able to find a workout that’s right for you AND have it fit into your life! Overall, and in case it’s not clear by now, you should definitely stop in and see how they (Eric, Taylor, and the rest of the phenomenal team) can help you start your journey to your health goals!

P.S. remember we all start somewhere - what’s important is that we start!

With love and...