Verizon — Local services in Hudson

I have been going to the Hudson MA Location for 5 years now. I've been through many service providers over the years and one of, if not THE reason I've stayed with Verizon so long is Elizabeth Snowdons' exemplary customer service. She has become the sole reason I no longer pay over the phone. I'd much prefer to go directly to her. And if I have any questions, her knowledge of any and everything I could ask her is astounding. I have not been let down by Verizon and she is a HUGE reason for that. She is one of your most remarkable team members. Elizabeth is quick and efficient in terms of solving any issues. I will stay with Verizon as long as she's on the team and would recommend this provider AND location to anybody. I'll send them right to Elizabeth. I love Verizon because she has worked hard to make sure I'm never let down and always...

On 7/15/24 I brought my iPad into the Verizon Store on Technology Dr. in Hudson MA. Three days prior my iPad had lost its cellular connection. I had the good fortune of having Michael assist me. He spent quite a bit of time trying to resolve the problem on his own, with assistance from another employee and with tech support over the phone. Additionally he was able to help other customers while working on my issue. We were getting to the point that I was going to have to go to the Apple Store and determine if it was a hardware vs a network issue. One last attempt and success was achieved! He could have thrown up his hands at any point but didn’t. Verizon is lucky to have Michael (sorry I don’t remember his last name) as an employee. When it’s time to upgrade I will definitely return to this Verizon store. Thank you Michael and thank...

It had been awhile since my father & I had updated our iPhones. We were practically living in the stone ages in the world of Apple. We decided to go check out our options. We were greeted by Elizabeth & Lily as soon as we walked in. Right upfront, it was very apparent their customer service skills were top-tier. They went over all options with us, went out of their way to breakdown our coming-costs & apply any applicable discounts all while doing it with smiles. Even during our encounter…a rather rude-irate customer entered and began causing a scene. They kept their cool & as a team; were able to deescalate the situation. True professionals. These two should be recognized continuously for their dedication to the customer. I’ll be...