Both times I have go thru drive thru order is accurate, good customer service and fresh donuts.But tonight I went 5 mins before closing time in drive thru, lights where on and waited about 2 mins.Then decided to move to see if the closing time change and window was already close and both girls stated it was close with the cash out closing papers on hand already done.As a customer I expect to be able to count on the right hours.If they close whatever minutes before 7pm they should put the right closing time so that I do not waste time driving there for nothing.They should of at least apologize for that little inconvenience because I know sometimes when is a slow day some places close before the expected time.Maybe 5 mins is not a huge deal but was expecting at least a polite apology for closing early.Not sure if I am expressing my point correctly but I was kind of disappointed for their careless answer: we are close and when I asked what was the closing time?She answered 7 then I said I waited a few mins on drive thru before 7pm (assuming they were busy) but seemed...
Read moreI ordered a combo this morning at the drive-thru and was informed that they no longer have the combo specials and it would cost more. Their signage has the combos on large panels clearly at the top of the menu board with the posted prices.Someone failed to inform them of truth in advertising requirements. It is illegal for them to charge more than the posted prices. If they no longer want to honor the combo price, they should remove the panels or place back tape over the prices until they can have someone modify their sign. This is dishonest business, folks, so I won't be bothering them in the...
Read moreWhat happened to the cold brew? I started switching to honey dew cold brew after dunks changed theirs and now it seems honey dew has too. Unless, they're watering it down to cut costs. This makes me sad because it was the only place left to get a decent cold brew. The last two times I've went the coffee has been flavorless and watery, almost impossible to drink. I asked for extra caramel and by the 2nd sip it was all gone. I wont be ordering a cold brew from here for a long time. Not the crew that used to be there at all. Still love one of the women she's been working there forever, so sweet and...
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