GameStop — Local services in Humble

If I could give it a lower score I would. I pre-ordered RDR 2 over a month ago. I paid it in full tonight. I asked when it would be released and they tell me 9pm, this was at 730pm. I get there at 9:51pm and the guy tells me I'm too late and I missed my slot to get the game. He later tells me it's nothing to be mad about and that I won't have to pay anymore money, mind you I just paid $108 dollars. 3 guys stood around just to tell me to come by tomorrow and I can still get it. I've waited for this gave for so long, I pre-ordered this game in advanced just so I wouldn't have to wait. This reason, poor customer service and disregard to the customer is the reason GameStop will be the next Blockbuster. I swear this will be the very last purchase I'll be making from...

Spoke with a person named David on September 8th 2018. I was calling to ask if they had a certain game. And he directed me to a website being that I was on my way to buy a game I was just wondering if the game was in stock he said that I had to show up personally which means that he did not even want to look up if the game was there so I can come by the game. I feel that is very unprofessional and this particular GameStop lost a customer for sure. People like this should not be working at stores if they did not want to help people out figure out if there is a certain game in stock. He could have taken the time to check for me horrible...

11-28-23

Walked in to buy controllers and a headset I noticed the price was too high Then we narrowed it down to the miscommunication

The headset rang up 29.99 Despite the box saying 19.99

Chris the night manger Said they don’t honor mishaps or on box visible prices , and that they only acknowledge what the computer rings up !

Highly disappointed and i won’t be back to this location !

I have never heard of a business not honoring the prices they placed on items ! Nor a manager not having access to make things right by...