Media Magic — Local services in Humble

Very disappointed, I have been coming here for 10 years for my gauges but will no longer step foot into the store again. They followed me and my family around and constantly asked if we needed anything specifically and watching us. I recently sized up and forgotten. As soon as we stepped out of the store I realized they were too small. Turned right back around to see if we could exchange for the next size up considering we just left and they Hadn’t even left the bag and were unopened . Owner said he couldn’t because he didn’t know if I had worn them or not even though you could tell they weren’t and it hadn’t even been 10 seconds since I left. I used to tell everyone to get their gauges from here but due to the rude people me nor anyone I know will ever buy anything from them again. Highly unprofessional and was told not to return because I was unsatisfied! Will be throwing these gauges in the trash since I haven’t worn them and won’t be able to considering they are too small! Will never recommend this place again!

Response to owner: yes I don’t know the EXACT time I was out of the store. I’m not asking for a refund I was asking for an exchange. No service of measuring my ears was offered to me. You can clearly tell when guages have been worn. Your receipt which is your contract with your customers does say no returns but says nothing about an exchange especially if I hadn’t even left the mall. You can probably request footage in the mall and see where I stood outside of your store speaking to my husband about how I messed up and forgotten I sized up, if you “really” wanted to see if I tried them on or not. Yes my husband called you a pos because that’s how you were acting. Why would I want to buy MORE of your product if y’all were rude and I already bought $28 of something I’ll never wear? Makes...

I have been to the store a few times before. It was a better experience then. I remember specifically looking for a particular naruto head band that they didnt have. I was treated a littlw better by the shorter woman that works there and the older woman that works behind the counter.

Here is my recent exerience a few days ago Oct 30. I went in looking for the headband and a beanie. I walked in and noticed that the 2 white customers were greeted and were told if they needed anything to let them know. When I walked in. I received a look but no acknowledgement or help offer. I made my way over to the display case saw the headband and then turned to see if I could find a good beanie on the wall.

During the time for my searching no one asked if I needed help finding a particular hat or anything. When I tried to make eye contact with the woman that greets people at the door (shirter woman) that was standing there she made eye conyact with me and immediately looked away so I didnt bother.

After not finding a beanie and noticing that all other customers were being helped or greeted I just decided to leave without buying anything and probably will never go back. No the store was mot overly busy. 2 women being helped at the jewley section and the 2 other customer walking around browsing. Maybe 6 people in total.

This is just my experience maybe its diffrent for others maybe it isnt a race thing I dont know but if I dont like the customer interaction then I usually dont want to spend my money there. If you like anime gear or merch I would say its the place for you they have alot more than spencers and hit topoc by far. They did have a really cool naruto backpack I wanted to buy but...

Used to love going into this store for its extensive take on anime and funkos. Tonight was the the night that has led me to never step foot back in the store. I understand being asked once if I am looking for anything and can they help me. That's normal by all means. Tonight I was asked 3 times if I am looking for something in particular. That is now out of the normal. I finally took offense for the tone and it being a third time as if I'm a thief. There are no signs posted that says you cant look at the items in the stores front glass area. So I looked at some funkos to see if there were any I wanted for my collections. Employee who's name I will disclose to the owner; then took her opportunity to ask for the third time if I am looking for something in particular and that I am not allowed to look in that area. Why put items up there then? I then proceeded to tell my wife let's go I are am not staying to deal with this or be treated like this. I felt it rude and disrespectful so I approached both employees in there and talked to them normal asking how they saw that was okay to treat a customer that way and it was rude. The employee then proceeded to tell me that I was the one being rude for saying I'm leaving and I will not be treated that way. I told them I will be talking to the owner and they non chalantly said that's fine and to leave for I'm distracting from working. This how businesses treat customers? Especially a supposed thief who has served for 11 years and made sacrifices everyday while still continuing to serve their country? I will be engaging the owner in a normal conversation about the type of atmosphere and employees that are there. Disrespect is...