francesca's — Local services in Huntersville

Today, I walked in at 5:48 PM. I was told upon walking in "Hello, just so you guys know we close in about 5 minutes".

I'm sorry, I had lost track of time, but was fully aware I did not have long. The amount of money I was going to spend in probably less than 5 minutes, that they lost out on. And the amount they will continue lose with horrible service such as that. I've worked retail; and in no way did I ever coach my team to remind customers what time we closed.

NEVER...

I went in looking for a very specific style of earrings. I was kindly greeted by Naisha and promptly provided with help and great service. She went out of her way to search the store for me and came back with about 4 pairs of earrings that were EXACTLY what I was looking for. The staff was exceptionally friendly, attentive, and demonstrated excellent active listening. Naisha has a real talent! The store was overall clean, well organized, and a great...

My daughter and I visited the Francesca’s at Birkdale Village in Huntersville late afternoon on June 10. After stopping by a few other shops in the area we were surprised and saddened to see employees without masks, no customers with masks, no social distancing and no hand sanitizer. Also, the two salesladies were talking amongst themselves and didn’t offer any help. Really...