Replay Toys Huntsville — Local services in Huntsville

Would give zero stars if I could. Labubu policy is clearly stated one per CUSTOMER. Should be one per HOUSEHOLD. I bought one last night (my daughter was with me but I paid for it). Brought my 8 year old daughter in today so she could buy one with her money. Was told one per customer. I explained that she was another customer. We had arrived at the store at 10:45 to wait until it opened at 12. My daughter didn’t even get to present her money before we were turned away and someone who came three minutes before the store opened was allowed to buy it. I could understand if we were there regularly buying out stock. But your policy needs to be one per HOUSEHOLD for LIFE. If you’re so worried about fairness, how was it fair that we were turned away after waiting so long? So if you have ever bought a Labubu here you’ll never be able to purchase another one, just FYI!!!!!! FIX YOUR POLICY WORDAGE. ONE LABUBU PER HOUSEHOLD FOR LIFE. Will never shop here again and will warn other collectors at every...

Replay toys is exactly what Huntsville needed . It brings me back to my childhood and appeals to everything I love about the toy/collector culture. The store is kept very well and all the employees makes sure everyone that walks through the doors feels welcome and gets the help they are seeking. It is very rare to have such an awesome atmosphere and have someone like Jordan and the other employees to help you and answer any question you have along with Lay-away which is so rare these days . I know that when I ask Jordan to contact me on anything I want when it comes in that he will without question and that’s something that is worth more than money . If you’re looking for knowledge on collectibles, the figure you have been looking for , or a cool environment go to Replay toys in Huntsville. I can’t say enough about Jordan and the other employees and how the...

If I could give 0 stars I would. Do not try to sell anything to these people. I brought in brand new plushies, some with tags on it! They told me one thing over facebook, changed their minds in store, came back at a later date like they asked and they told me something different again. Shady business practices. Will not be going back.

Edit: added pictures of the "dirty plush" referenced in the owners review. They obviously don't remember who I even am. How do you "break" a plush. Added a picture of the message sent to me on FB Messenger telling me to come in and then told me they couldn't trade with me. Told me to come back in June. Then told me the person who does the trades wasn't in (even though they said that...