Claire's — Local services in Hurst

Went here awhile back with my mother. My mother asked a question and rather than politely saying she didn't know the answer, the worker (Yanessa, I believe? Or something similar) gave her a blank stare and said, "Yeah, I've never even heard of that." She jostled my handicapped mother's wheelchair as well. I would have been able to pass this off but then, when I went to check out, one of the earrings was broken. Rather than go and get another one, Yanessa's coworker, whose name I didn't catch, just told her to "put it back on!", as though I wasn't literally standing right in front of them. Seriously, "just put it back on"? Just give me broken merchandise, I guess. Of course, neither of the two ladies were bothered by possibly losing income for the store by giving me a messed-up product. They were much too busy chatting about other coworkers (or perhaps their supervisor? They didn't seem to keen on fixing the messy display, as "she" would make them "do it all again anyway".) I'm not too impressed. I work hard at my job to make every guest feel important and I expect at least the bare minimum at other establishments. This whole interaction just left a bad taste in my mouth. I...

Extremely disappointed with my experience at this Claire’s. My husband and I BOTH called prior to taking our daughter to get her ears pierced. Once we got there the young lady stated that they were ONLY accepting cash for piercings which made NO SENSE because I’ve gotten my ears pierced from there before and didn’t have cash. Why didn’t they tell us that over the phone though?? That’s shady. She just had a funky attitude and was rude. I didn’t trust had to pierce my daughter’s ears. We left and I hope that if we go back, the same young lady...

Do not get your ears pierced at this Claire's they do not know what they are doing they say they've been doing it for years and they messed up my 13 year old son's ears first of all he has fat earlobe so you would think that she would use a extra large stint which she didn't and the earring part was like embedded in his ear and made effects an infection. My son had to close his hole and I wasted a whole $40 on Claire's which they are not worth it at all do...