Pet Supermarket — Local services in Indian Harbour Beach

Too bad I'm unable to leave LESS then even a star. Robert, the store manager at the Indian Harbour location, needs to brush up on his customer service skills. Bad attitude and condescension from management, WOW! is really all I can say. Be weary of online order fulfillment. Their site states an item is in stock and it is not they will still place a hold on your funds. Its the customer who now has to contact PetSupermarkets corporate office to cancel the order and wait for their system to release the charge so your bank can remove the hold. By the time everyone has had the appropriate number of business days I have been informed the funds will be released in 7 business days (hopefully)! Or the other option is to do nothing and after 2 days the order will cancel itself and start the process of releasing your funds back, so now we are at possibly 9 days before I have access to the funds. So at this point my I have over $300 tied up and still need pet food. All for an order they falsely charged out before knowing if it was even truly in stock. I'm only one person, so my decision to no longer patronize PetSupermarket won't really matter in their big picture, but with feeding 3 cats and 3 larger dogs ranging from 65 lbs to 95+ lbs the amount of money I spent with this business on a monthly basis will be spent elsewhere. PetSupermarket has seen the last of our hard...

BEWARE! The last two times we’ve bought a bag of dry food from this place it has had bugs or worms in it. It’s definitely not on any of the employees working there they’re all very friendly and nice but somehow they’re allowing old/decayed dog food to be sold consistently in this store. Haven’t had any serious complications because of it yet but definitely not something you want to feed your dog.

Edit: The two times were also about 8 months apart so it doesn’t seem to be related to a single bad shipment or something. It seems like they’re just selling spoiled and infested dry food. Will be going over there tomorrow to...

Always have had a good experience there, but the last couple visits, my favorite people weren't there. Then tonight this older dyed blonde was there, insulting my intelligence, trying to convince me they are the only store on the planet that can't ring up for $1.00. It took 2 seconds to figure out where my beloved clerks were. They couldn't stand working for OR with her and went elsewhere, leaving the store with new people. I'll miss you guys and all the knowledge you imparted with...