Hubler Toyota — Local services in Indianapolis

This is a review solely on the customer service AFTER purchasing my vehicle. Not the sales rep, who was great. When I purchased my brand new car at the end of November 2015 I received an email a couple of weeks later inviting me to a new customer appreciation event happening the third Tuesday of certain months, I again received a formal invite through the mail in January so I made a point to drive to the dealership the third Tuesday of the following month that it was supposed to be going on and it was not going on, the next time I was in the dealership I asked the service department when the next one was, they said they were no longer doing that however, I find it amazing that there is still clearly a sign posted in the waiting area on the sales floor talking about this customer appreciation event and how wonderful it is. the reason I am writing this review is that the invite clearly stated they would give you all these different things including a free tire rotation and hazard warranty. I was never notified that the invite was no longer valid I only found out by asking after making a trip for nothing up there. I am now past my 24000 mile mark and I'm due for a tire rotation and they want to charge me $22 for the rotation each time I bring it in which is supposed to be every 5,000 miles. what I don't understand is that I purchased this brand new car with brand new tires on it, and on their website as well it clearly states that the reason for you getting tires there vs. other places is you get rotation and balance and hazard warranty at no additional cost then why would it not be the case if you're purchasing the tires on a vehicle when you buy a brand new one? When you buy a new car you ARE purchasing the tires as well, correct? I've never purchased tires anywhere where I wasn't offered from the get-go a rotation and hazard warranty, let alone when I bought a brand new vehicle it just doesn't make sense to me but to top it all off is when I called to ask some simple questions the receptionist her name was Lora, was unbelievably rude to me on the phone continuously talking over me and interrupting each sentence that I was saying I eventually hung up on her because I just could not tolerate their rudeness anymore. My question is if they could offer this free rotation and hazard warranty for you on your tires if you went to this special event that was to honor you as a new customer then why can't they just offer that to all new car customers anyways for choosing their location to purchase their brand new vehicle. that is a big decision people make and I feel like the tire and hazard warranty should be included not to mention the fact that Superior customer service should be expected not low bottom customer service. This is not the first time I have dealt with rudeness at Beck Toyota however I do want to be clear again that it was not during the purchase it was all stuff that has occurred after purchasing the vehicle. purchasing the vehicle was very pleasant I just wish it would continue to be pleasant after you have walked away spending thousands of dollars. Dont you owe it to your sakesmen at least? I mean how can they expect to get returning custoners if they are treated so poorly? This is the second brand new vehicle we have purchased from Beck Toyota, the first one being my fiance several years ago he had a totally different experience, that is why I returned to purchase my vehicle there I have always owned Toyota's and my previous Toyota's were purchased at a dealership 2 hours away when I lived elsewhere I expected way more than this. PS if you are going to invite people to an event where they are going to expect to get things the least you can do if you decide to cancel that event is send out an email or a letter to the people you have invited letting them know that it has been cancelled. You guys should really change the wording of your website under the tires Tab and also change or take down the sign that you have displayed in your waiting area.UPDATE- funny,they respond to the good...

I will NEVER give this place business or referral. I was in route to bring my car in as I knew it was having some serious issues and on the way ended up breaking down. The gentleman I worked with in the service area was truly wonderful. I couldn't have asked to work with a better guy in an already EXTREMELY tense situation being without a car 6 days before Christmas.

After finding out the extent of the work being done, I knew I was going to need to determine payment options. I was instructed to chat with the people at the cashier. They weren't the warmest but they did get me connected with someone. I spoke with that gentleman, explained that I was having work done on my car and needed to know payment options once we knew the final dollar amount. I asked if I'd be able to call in and he said yes.

I called in the next day, now that I knew the final number it would cost, and tried to speak with someone in finance. I had to leave a voicemail. After several hours I called back and asked to again speak with someone. When I explained what I was needing, he said "we don't do that here." When I started to get upset, because I was told they could, he tried again to connect me with someone. In that process, I was hung up on. I called back and he apologized. In fairness to him, he was doing what he could to try and help me. He let me know the folks I would actually need to speak with were already gone. Left early because of the holiday. Awesome.

The gentleman then told me he was going to have his general manager call me as he was currently with another customer. He assured me he would hand deliver my information. I struggle to refer to this person (he does not deserve the respect of being called a 'gentleman') a general manager. He was the most disrespectful person I have EVER worked with in a professional setting.

He told me that they did not offer payment options on service plans there. That all of Toyota does not offer payment options. And when I spoke up to say I knew that to be incorrect based on conversations with 2 other dealerships, he LITERALLY laughed and mocked me for it.

As I continued to get more upset and more frustrated, he continued to try and dominate the conversation by speaking over me which naturally caused me to get even angrier and stern. He would literally not let me get a word out until I finally screamed, literally screamed, to stop interrupting me. He still didn't stop. When I demanded to speak to someone higher, he told me that wasn't an option (despite still talking over me as I asked that). He said the only person higher was Mr. Beck himself to which I said, fine. Then I would like to speak with him. He again said this was not an option.

When I continued to ask what my options were, he said he was trying to explain that to me. He told me he had spoken to the guy I spoke with the evening more and that guy told him I said I was looking for finance options to do a trade option. LITERALLY none of those words came out of my mouth. When I told him that, he said "well that's what he told me you said." So he's literally not believing the ACTUAL person who was requesting the information.

As he continued to be disrespectful and speak over me I said "my car is literally stranded with you guys 5 days more Christmas and this is how you are treating your customers? I literally have NO car 5 days before Christmas and you think treating me this way is ok?" and he said he was trying to explain my options to me if I would quit getting worked up (here's a thought- don't mock and over talk someone who is already HUGELY upset). When I stopped to let him explain my options, the only option I have is to do a trade in and buy a new car with them. I kid you not. This was his suggestion to me after 6 minutes of being disrespected by this jerk.

If other people have had a good experience, fine. But I NEVER will or would do business with someone treats customers that way, when they're already in a fragile state, RIGHT before...

I took my car to Beck. They were supposed to do an inspection with the oil change they didn't. I still have low power steering fluid. My windshield wipers are bad. And when a code pops up, they just erase it!! They've erased the same code 4 times! And keep telling me not to worry about it. And when a service representative, melissa sold me tires, she told me that they had a warranty and she didn't think I should keep my old tires because she said, if something ever happens, I'll get a free tire because it's under warranty. But when I picked up a nail and a tire, I had to pay them 50 bucks, to put it on even though she told me that was covered. Under the warranty. I also had to make another appointment to have a recall fixed And I told them I didn't wanna, by the tires until they did the work. And that's when she said I would have to come back and make another appointment to get my recall fixed. Even though that's what that appointment was for, once she knew I didn't want to buy tires right away.She no longer wanted to service my vehicle. And when I got my tires changed, I wanted to keep the old ones because my tires are incredibly expensive. She Said I didn't need to do that. I said no I need them. She said why they're under warranty.. and when I went to pick up my car she rolled out my tires. I said you don't have a bag or something. She said, no I said you mean to tell me in that entire store You don't have a trash bag or something? She said nope, so I had to put tires in the back of my new car.Thanks melissa.. Then regretably, I made an appointment to have my clutch fixed. That was a fight to get them to do it. And when I went to pick it up, it was making the same noise drove the same, it was exactly the same as when I dropped it off. So I made another appointment, and I talked to Rondel and told him, my car is still under warranty. I need this checked because it's still making the same noise. All you have to do is put the car in neutral, press the clutch in. Take your foot off the clutch. When you take your foot off the clutch, you can hear the noise, their own mechanic.Heard it and diagnosed it. It took him a few times because the first time he said he didn't hear anything.He didn't hear anything because the car wasn't started... and that was their top mechanic.. so when I came back Rondel told me it would be a hundred and seventy dollars to have them press the clutch peddle in and put it in neutral even though it's under warranty, he said, we don't know what's wrong with it yet. And we don't know if it's covered under warranty until we look at the car.I said, why don't you look up the VIN and see what the warranty covers. He said that's not how it works and they can't just flip a coin and guess to see if it's underwarranty they refused to even look at my car. The new owners maybe should have read the. Reviews Talk to customers and watch how they do business before they bought this place. Because the people in the service department or the problem they're awful, and they talk to you like you're stupid. Especially Melissa, rondell, wasn't much better. My mom has been buying cars from beck for years. Bet we will never go back ever, but I suggest nobody else do either. It's a waste of your time They won't fix your car. They won't honor your warranty, and they talk to you like you're stupid. They need to fire everyone in the service department and management and start over that place is a NIGHTMARE!!!! Actually, really toyota, the main company should audit Beck toyota, because they're lying saying they're doing work they're not doing and charging the company for it, because I still got a receipt from the "work" they did.. they tried to charge us over $2000. With the warranty, Toyota paid them $1,300, but they did NOT do the work. I do believe that's fraudulent.I think someone should...