Ray Skillman Southside Auto Center — Local services in Indianapolis

Salesman: Josh Cones. Good guy. Friendly and responsive. If you have no other option but to shop at Ray Skillman, I recommend Josh.

However, I was sold a lemon and Ray Skillman will do NOTHING for me. Last May, I purchased a 2014 Chevy Captiva with a 2.4-liter LEA Ecotec four-cylinder engine that currently does not run and needs two pistons replaced as well as a timing chain (all ruined due to oil consumption issue). The car is only worth about $2k now and because of the negative equity, I cannot get another car (to get me to work so that I [single parent] can provide for my family) and consolidate my loans. Additionally, back in the fall, the intake manifold clogged up due to a failed PCV system. I paid for repairs out of pocket ($700), but it is a continuing issue. Three weeks ago, it had a sudden, catastrophic loss of engine oil in the cold weather snap that we had and died twice within a half mile. I limped her home and waited to be towed/inspected. Upon inspection, it was revealed that I was 3 quarts low on oil (not due for an oil change for another 700 miles) and one Chevy dealer says it is not due to the PCV system failure and will not repair the vehicle per the extended service program from March 2015 that extends the warranty on the Captiva to 120,000 miles or 10 years. This adjustment covers the checking and replacement of the PCV system which can fail in cold temperatures. It was stated, rather, that I had faulty (design flaw) piston rings which caused the engine to excessively burn oil. In 2019, a class action lawsuit was filed against GM for this piston ring design flaw. Sadly, they say that it does not cover my Captiva even though it has been confirmed by GM to be the exact same problem (GM only covers 2010-2013 Chevy Equinox and GMC Terrain - not Captiva). The dealership I purchased from, Ray Skillman, is no help. They seem to be perfectly fine not warning consumers of faulty engines (this is a BIG deal that anyone who works in the auto industry should know) and thus seem content selling lemon vehicles to people who trusted and relied on them. Even though I purchased a newer vehicle from a large (and supposedly honest and trusted) dealership (Ray Skillman on US 31, Greenwood IN) and maintained it properly, my car currently does not run and needs two pistons and a timing chain (both ruined due to the aforementioned oil consumption issue). The car is only worth about $2k now and because of the negative equity, I cannot get another car (the starting point of providing for my family considering there is no public transportation in the small town I reside in and have a 45 minute commute to work one-way) and consolidate loans. Ray Skillman won't help me. GM Dealership won't help me. I purchased this car LESS THAN ONE YEAR AGO in the hope of having a reliable, gas efficient commuter utility vehicle. It is none of those things thanks to the oil consumption problem. Ray Skillman did me wrong and are STILL doing me wrong. I am currently investigating legal recourse with lemon law attorneys. I do not recommend purchasing a vehicle from Ray Skillman. They will tell you anything to get you out of the door with debt. Keep in mind that this purchase was the FIRST FINACANCED PURCHASE I HAVE EVER MADE IN MY LIFE and now I owe $10,000 on a lemon that doesn't even run. My life and the life of my family is basically ruined thanks to the dishonest (or simply uneducated) employees of Ray Skillman. The right thing for them to do would be to buy it back just to the point where I could get another loan and get put in another vehicle, but that is a fat chance. I would graciously give Ray Skillman another chance at being my go-to dealership if only they could offer the same grace to those they have wronged - intentionally or otherwise.

THANKS FOR NOTHING,...

I was sold a Ray Skillman Certified Pre-Owned vehicle that had been wrecked quite extensively under a masked rear bumper. I did not see this until I departed the finance office with my newly signed documents a smile on my face and excited to get my belongings out of my trade in and put them in my new car. As I was transferring my stuff to the new car (which was washed while I was in the finance office) I noticed the right rear freshly washed bumper had some damage. I brought this to the attention of the Skillman staff (sales, and management) immediately. I was told wow "Don't think there's much we can do about that". After stating I cannot leave without some sort of documentation stating that someone will fix it they handed me a piece of paper stating we owe you , since start this horrible downward spiral of mistrust, insults , and horrible first time customer service. I have been dealing with Ray Skillman ever since that day.... which resulted in Sensor's being replaced, bad paint job, parts broken. I will start with the Sensor (BSD blind spot detector sensor which I believe by law should have been fixed before purchase. I was told that my sensor was not covered under warranty; I asked why not...no answer, so instead of fixing the bumper as previously talked about, they can only fix the sensor because it cost 1500.00. Ray Skillman stated in a text message that although my bumper should be replaced it just wasn't feasible because the bumper is 1500 to replace, and sensor cost the same so instead they wanted me to be safe which they thought was the better of the two problems. I called the Hyundai factory and they informed me that a BSD or blind spot detector is covered under warranty unless somehow the vehicle had been wrecked? I questioned the dealership about the sensor not being covered under warranty and miraculously they told me they would fix the sensor and put on a new bumper. After feeling a sigh of relief that finally someone is treating me like a customer should be treated (offering help and resolution), I get my car back after a week with more things wrong with it than when I left it with them in the first place (is that a fix or just blatant…I don’t care). I was supposed to get a new bumper and it be painted professionally, what I got back was a bumper had been painted on my vehicle, misaligned, half painted out in a parking lot, with broken trim in my trunk, reflectors painted on, trunk seals with over spray, back driver side window not working anymore, dual exhaust out of alignment, battery unbolted in trunk, computer board unbolted in trunk, paint stuck to trunk lid that pulled off the bumper because it was still tacky and a Manager from Ray Skillman telling me to not wash it for two days let the sun bake it. I pointed out all the things wrong mentioned above and I was told by Mr. C ( I will leave names out to be professional) what more do you want from us? I am an RN whom took the word of mouth from one Skillman family member years ago to come buy are cars we treat people the way they should be treated, my own family referrals to go here, a past employee, and multiple co-workers. Everyone bragged on how awesome Ray Skillman is and how well they treat their customers. I am highly disappointed and will continue the rest of my concerns in...

Went to the service center here (8424 U.S. 31 South) today to get a cooling system flush. Told the clerk that I needed an oil change also but was told over the phone that they would only do synthetic oil. The girl said that was not true and asked if I was sure I was talking to someone at that location. She said that if I did not want synthetic oil I would get regular old fashion oil, and everything would include a free car wash. She seemed nice and appeared as if she knew what she was talking about so I told her I'd get the oil changed too. I told her I was considering new shocks also and asked her if she would have them look at mine and let me know if new shocks would make for a better ride. She said she would do that. After waiting a couple of hours for them to do the work I was ready to go. As I was leaving I noticed that the car had not been washed as promised. After further investigation I noticed that nothing had been topped off. I thought that was customary; maybe not, not here anyway. And, upon reviewing their inspection sheet (inspection included with any service) I noticed they had not pointed out the problem with my rear wiper. I would have been happy to pay extra money to get that fixed, but somehow they missed it. And, their paperwork also said they put in synthetic oil. It did not include any information on shocks. I don't know if they don't like me or if they're just not knowing what they are doing. Maybe they were upset because I didn't purchase my SUV there. I haven't purchased a vehicle from Ray Skillman since the 90s. I don't remember that being a bad deal. I got this car back during the holidays and thought the dealership was the best place to get service. It only has 61K miles. But, definitely not this dealership. I called the service department. It had been about 15 or 20 minutes since I'd left. He said to come back and get the car wash. I thought it would be best to address the other issues when I got there, but when I got there he said the car wash was broken and for me to come back next week. No confrontation or anything, I'm not going to try to discuss anything with people who don't know the truth from a lie. At this point I'm concerned that they did not even do any of the work. And, I won't be back for that free car wash, I doubt that they could do that correctly either. They would probably break something if they haven't already, or even if they have. When I thought this was finished, now I have to find someone who can do the job right. Now I know where not to buy a car.

they finally made this right probably shortly after this was posted. and, I would actually be very happy to get a car or...