Keystone Plaza — Local services in Indianapolis

I came in to suspend or cancel my membership due to the still high numbers of COVID-19 cases in Marion County. I was not greeted by the gentleman at the counter. He appeared perturbed by my presence. I expressed to him what I wanted to do and he stated that I could not suspend my account I would have to cancel. I was surprised by this information due to the fact that I suspended my account back in April for 4 months. He then proceeded to stated you will still be billed this month. I said, no I'm canceling in a timely manner before the draft date. He became upset and rude stating that I don't care what you say you will be charged. I stated on - I will take care of it. He stated again you will be charged. I said I heard you no need to be going on and on about it. At this time I noticed he was being antagonistic and was hoping for a confrontation. I then asked for his name - "Jalen." He then stated don't care that you are asking for my name it will not change anything. I said Jalen I am not going back and forth with you about this. He then stated again I don't care you will be charged. WOW..........not sure what has happened with this planet fitness but I have done business at the counter before and never have I ever. The entire time my friend stayed quiet on the phone - heard thr entire conversation. She stated I got my keys in hand because the way he was talking to you sounded like he wanted an altercation. I told her yes he did want this to escalate but I took the high road. I was only canceling because of the high numbers of COVID-19 positive cases but I will definitely move to another gym and pay more to have better customer service...............This location should be...

Out of several items we went in for. We went in around 10p.m. and there wasn't a single register open with a cashier. We had to use self checkout which deemed very difficult for a cart full of groceries. The 1 attendant on hand just came over put in code for my alcohol purchase and walked away. She did not ask if I needed further assistance with anything else. When it was time to scan my coupons the screen froze requiring the attendant to put in a code in order to complete transaction. Not very convenient or friendly environment. During the transaction the voice activation kept saying place the item(s) back in the bagging area and nothing had been removed. Therefore we had to wait until the entire transaction was complete before we could bag a...

This area isn't being all it could be . There are still some good places and one of my most favorite pf locations is hear but area needs some . There is a lovely dinner here though that I'm looking forward to patronizing soon and a great dollar tree it's one of the larger stores . A big drawback to the area is the security force trident eagle they have patrolling the area they really seem to make people uncomfortable anywhere they're at and it's a little worse in this area . I sometimes they make me feel like an intruder for sitting in my truck only after just patronizing a shop or before if I'm not quite ready to go in . Even the real police is...