Small Appliances & more — Local services in Indianapolis

EDIT in response to companies reply: They addressed one of many concerns that I mentioned here. The bottom line is that I still have a dryer that does not work and I cannot get a reply to get it replaced.

This might have been my worst experience with a company. I bought a washer/dryer with a promise of money back guarantee.

The first time using the washer it leaked all over the floor and not from any of the hookeups. Just straight out the bottom. When they came to look at it the guy was very rude the whole time and made it feel like it was my fault. I wanted a refund so I didnt have to deal with them anymore but then they said they dont do money back but that they would give us a new one. So instead of causing a major issue and hoping this would be easier, I agreed. They came out and replaced it but the guy was extremely rude again. He was not careful either. Left dings on my ouside stairs, dragged it on my wood floors and then banged up my platform that I put the washer/dryer on. We opened it up to test it and it had a sock in it and mold in the inner ring.

We then used that dryer that night and it did not dry the clothes. We called them again and they did not answer this time. We had to be a bit deceiving and sound like we just had a quick question to get them to return the call. He tried blaming it on us again, was very rude and then hung up.

I reached out one last time to try to find a way to make it right. I just want a working washer and dryer or my money back. Calls have yet to...

I bought a washer and dryer set from them. Very nice the first time meeting them. Very nice first time coming to the house. I never signed anything about their policy. The owner told me 30 day guarantee on everything bought. He delivered the set. When we hooked everything up and ran the washer water started pouring out the bottom of it. This was not a hose problem. I called the next morning and they had me confused with another person who had a washer leaking. The owner was very rude and said he would replace the washer but would not refund our money. To keep things calm I just agreed. Surely, the second washer will work. I have no clue if the second washer works because I refuse to use it. When he delivered it and set it up (after scratching my steps and platforms) I opened the washer to run it and it was full of mold and a dirty sock. The owner was so disrespectful to the worker he had with him she left. He told me to clean the washer and it will be fine. When I ran the dryer it didn’t dry the clothes. My daughter had to wear a wet softball uniform to her game last night. Good thing it was 100 degrees outside and the uniform dried quick on her. When I called about the dryer he told me I was wrong and that the dryer did work and then hung up on me. He refused to call us back to work something out. We are not the only people he is screwing over. Please do not buy...

Warning! This place ripped me off! Sold me a used washer that was supposed to be tested and in good working condition. When I hooked it up, I ran diagnostics on it before running the machine. It had 3 errors in memory (F1/E1, F3/E1 & F2/E1). I cleared the errors and tried to run a load but always failed during the 1st drain cycle. It would drain but the pump would continue to run until I manually reset it. Continued to give F1/E1 & F3/E1 errors. I sent them a message, but they were unwilling to work with me to solve the problem. I will never buy from them again!!!

Response from the owner a day ago First of all you had no business diagnosis the machine before you used it because it worked perfectly fine you damaged the machine thinking you know what you're doing and you don't and we told you it was no warranty and you said that was fine because you wanted to scam us anyway and it didn't work have a nice day

Is this the kind of person you want to do business with? Apparently, this guy knows nothing about running diagnostics on a washing machine. The machine doesn't run during error code diagnostics. This...