Pandora — Local services in Indianapolis

We weren't greeted when we entered. One lady was standing behind the counter, not doing anything other than being on her phone. The other lady was helping an older lady. I eventually asked if she could help me. She didn't seem like she wanted to be bothered. I knew exactly what I wanted and thought it would be an easy transaction. I asked to clean my bracelet while my charm was getting engraved. She was uninterested the ENTIRE time. I'm not saying that she was racist. But when other people came into the stor that didn't look like me, she was super eager to greet them. Almost neck breaking how she went out the way to make them have a good experience. I later found out her name was Karla. She didn't make me happy to spend money in this store. If it wasn't for me not needing my charm right away, I would've taken my business elsewhere. She need to do better. It's not a good feeling to spend your money somewhere and the people treat you like trash. The other girl ended up finishing my transaction, and she was super helpful. I made sure thank her for helping me because she was very helpful. I really hope Karla didn't get a commission off of my sale because all she did was piss me off and make me feel super...

If you go to this location please don’t go to Jada or even ask to speak with manager Lauren. Lauren (manager) and Jada (rep) at the fashion mall at keystone could not polish our charm because of their polishing cloths were thrown out and I had to ask is there a way you can open a new cloth and use that cloth for the store use(I’ve seen it happen before) considering we just made a purchase and charm was dull.

Jada brings out Jewerly cloth bag saying she could wipe it off with the bag um no I have those cloth bags they are meant to store your Jewerly in. Then Lauren goes in the back to get the nastiest cloth to wipe the charm off and I told her never mind that’s disgusting.

There was no box, bag given. I was so frustrated I just told my daughter let’s go. I will take her to another location so she can experience true Pandora way.

This was the worst pandora I have ever been to where customer service was horrible even asking questions, it was like jada didn’t want to be there. I wanted my daughter to have a great experience since this was her first charm and I have 6 bracelets fully charmed I have never been treated this way. If you see Jada...

I had an amazing experience at this location Lauren helped me out by the way a very nice lady. I ordered online and pickup was at the Castelton location. When I arrived it was 30 people in line. The manager was very unpleasant and unprofessional btw. When it was my turn I found out my order was canceled and instead of helping me purchase another item she told me I had to rewait in line because “she’s not getting cussed out by all these people” so I called the keystone at the crossing’s location and Lauren told me there wasn’t a line or wait. The moment I arrived I was greeted immediately with very minimal wait. I told her my frustrations with Castelton she helped me pick out another charm. After I left she called me to inform me that the original charm I purchased online just got returned to the store and wanted to know if I still wanted it. Lauren gets a 100000 stars guys!! Go to keystone where...