The Home Depot — Local services in Indianapolis

To Whom it May Concern, I just had a very bad experience at Home Depot, Store #2011. I ordered a grill, grill cover, and two lawn items this afternoon and went to pick the items up at 4:30 pm EST.  I used the curbside pick-up so that my daughter nor I had to get out of the truck around anyone else.  A nice young woman asked me for my name and order number, and then she a gentleman in a face mask brought out the grill. I was surprised when I saw it because it was all put together and I had not opted for the free assembly option.  The gentleman explained that they put it as far bask as possible, he locked the brakes on the two wheels of the grill, and they placed the grill cover box, the Scott's Turf Builder Triple Action, and the Scott's spreader in front of the grill to help lock it in place.  He suggested that if I had "tie downs" to use those.  I did have bungee cords and there were 3+ cars behind me in line, so I very slowly drove out of the bay and into the parking lot towards Post Rd, and parked in the parking lot (area of spots between the back of the sheds, and the row of cargo trucks.  My 10 yr-old little girl and I then further secured the grill with bungee cords.  There was nothing in our truck, a silver Ford F-150, but the grill and the items the employees placed on the other side. I drove home down I70, going very slowly, to our home in McCordsville (the next exit east of Post Rd, Mt. Comfort Rd and we live just off of Mt. Comfort).  The grill was secure and did not move for the duration of the trip.  When I go home, my fiance came outside to help me unload it and that is when we noticed that he entire bottom of the grill was dented.  Is was as if someone stepped on it.  The dent was extreme and actually a crease, right below where the two doors meet.  The doors were also uneven; not hung correctly to match. I immediately called the store at 5:21 pm, asked to speak with a manager, and was connected to Cory.  I explained to Cory the issue, and he said it was assembled the night before when I suggested maybe it had been a floor model.  I didn't purchase the item yesterday; I purchased it today, and did not opt for the assembly.  He told me to come back and they'd unload it and take a look at it. We drove all the way back, and the same nice young woman recognized me immediately and stated she'd "get him"; she knew who I was without my stating who I was.  He looked at it, stated he watched a video and that it did not leave the store dented.  He said I dented it and did not strap it in.  If you have cameras then it would be easy to see me in the parking lot just a few yards away from the curbside pick-up strapping it in.  There was nothing in the truck to cause that kind of damage.  He said he would take it back and give me a full refund, but that he said I was lying and caused it. I would never lie about something like that, and I'm furious that Home Depot would treat their customers like that and call me a liar.  Unfortunately, I will not be returning to Home Depot in the future due to his instance.  Even an, "I'm sorry ma'am for the problem and inconvenience; can we switch it out" would have been better than the treatment I received. Very...

Good variety of tools. The store manager at this store rules are not the same as the other stores here in Indiana, especially when it comes to giving Veterans discounts. Me and my wife owns several properties here in Indiana, and we have been shopping here at this Home deport since they came to Indianapolis. I am a disable veteran and have served in USMC for several years, and recieved an honorable discharged. I was also told, by one of the cashier at this store, that my stamp on the back of my Indiana driver license, is not recognize by this store, as being a veteran. The cashier also told me, that the store manager, also got onto one of the other employees earlier, about giving veterans discounts, earlier that day, because he give military discounts to other customers, that presented their Indiana driver license, for proof of military service. The employee also told me that the store is an female, that is on active duty. I tried to meet with her on several occasions, and on the phone and in the store, but I was always told that she was unavailable to meet with me. it was relayed to me, by one of her employee, that the veteran stamp that is put on by the BMV, on the Indiana driver license is only recognize by this store only on veteran day, and any other day you will need your veteran I.D./military I.D. This just does not make any sense to me. It really do not make any different to me, because the discount is really small (just covering taxes), either this store is going to honor it or not. It is just down right embarrassing to have such an disagreeing over pennies. Lowes hardware stores, honor military discounts with no harassment or hassle, and Menards does not. I would rather shop at Menards before I go to this Home depot store. The other Home Depot stores in Indiana, do recognize Indiana driver License with the Military Stamp on the back.

WHEN IT COMES TO USING THE NAME "HOME DEPOT"

HOME DEPOT NEEDS TO BE CONSISTENCE - WHEN IT COMES TO GIVEN MILITARY DISCOUNT. (ESPECIALLY WHEN IT COME TO USING A SECURE DRIVER LICENSE ISSUE BY THE STATE OF INDIANA. ALL DOCUMENTS ARE VERIFIED PRIOR TO THE LICENSE BEEN STAMP WITH THE MILITARY ELIGIBILITY.

Military Discount Eligibility: Please read the discount information for each store closely. These discounts may or may not be available to all military veterans on a daily basis. In general, both Home Depot and Lowe’s offer a 10% discount to all currently serving military members with proper military ID, retired military members with ID, and veterans with a service-connected disability rating and VA health care ID card with a service-connected designation. Some veterans have reported being able to receive a discount with a drivers license featuring a veterans designation (this is not always accepted at...

UPDATE: I think it is important for folks to know what happens when a store post a response to a review, making it sound like they are concerned (see below). Against my better judgment, I went to the link and sent in my complaint. Within minutes, their AI generated form letter was in my inbox with the standard thank you for letting us know and we will try to do better. It would have been better if they would have just not responded at all. By the way, don't rely on their website, as the information is not correct (at least related to blinds). Don't waste your time like I did. Amazon is an excellent alternative.

First I would have made this complaint to Home Depot, but there is no online way of doing so, and wasting more time on the phone is not in the mix. I drove all the way out to this store because the website showed that the blinds I wanted to purchase had 4 in stock. I get there and make it to the isle but cannot find the blinds. I hung around the isle for a while hoping an employee would happen by. When that didn't happen, I went looking. I encountered a male and female employee chatting. I held up my phone and gestured like I was lost. They moved not one inch, so I walked over to them. I showed them my phone where the product was showing in stock. Instead of coming to the isle to help me look, he scrolled through my phone and said that the online stock is not correct. I finally convinced him to help me look and he informed me that he was working that section but did not seem the least bit interested in moving from his conversation. Finally, they both came to help me look before telling me the website must be wrong. No apology and no offer to substitute anything for the hour I wasted. All I hear is demands for more pay while customer service just declines. Just get rid of the employees who don't want to work and leave it to the app -- I would get the same level of assistance either way. Thanks, Home Depot for the wasted hour. P.S. if you don't know how to operate an inventory feature on your website, just admit you don't know how instead of telling folks that you have items...