Walgreens — Local services in Indianapolis

Would give this pharmacy a ZERO if I could. The last year or so it has gotten SO bad with my husbands and I’s medications - lines very slow, random closures because not enough staff, texting that prescriptions are ready and I show up to be told to come back - the list goes on. But the past two weeks or so - it’s been ridiculous. They have lost 2 prescriptions so far. First I’m told that they lost my seizure medication and to just “come back later” - like what?!?! What if I was completely out? Good thing I wasn’t. Next day - I come back and they still say it’s lost - my husband and I waited for over 40 mins for them to find it - supposedly in a completely different bin than what it was supposed to be. Again - I game them grace - mistakes happen. But then lo and behold today - there is yet another issue. This time they told my husband they lost the prescription again and to come back the next day. The next day was Thanksgiving - obviously not open. Come back today, completely out of meds, again to tell me they lost it, they need to figure out what happened before they can refill it, and to come back again later. Uhhh what?! I have to go back to work and do not have my required medications - that YOU lost after texting me to come get it?!?! This pharmacy sucks and I understand why they have horrible turnover. I’ll be looking for a new...

I would leave zero stars if it was possible. Andrew the main pharmacist is the most rude and ignorant person I may have ever met. Ever since he took over the department it has went down hill. They are down to 5 days a week that they are open and still can not do their jobs in those 5 days. I called to verify that my medicine was ready for pickup 3 hours before coming to get the prescription. Several other customers were sent away without their scripts being ready as well. After waiting in line for 45 minutes while they took care of only 3 other customers, I was told that it was not ready. I waited another 15 minutes for it to be ready. When it was finally filled and time to cash out, the pharmacist ignored my instructions to run both of my insurance cards. He kept speaking over me, dismissing me, and arguing after he realized that he had made a mistake. He wanted to fight rather than do his job. The pharmacy tech Brittany also backed him and argued with me and refused to do her job. The main manager Mike is wonderful and the only way to get any sort of help in that department. If you have any problems or bullying like I experienced, please ask for him and he will help. Otherwise, prepare to waste your time and be disrespected for simply trying to get your necessary medications. I will not be back to this location and neither...

Avoid this Walgreens. The pharmacy is disorganized and rude. They put zero value on customers. I went to pickup a prescription for my son. When I checked in, the young lady confirmed they had the prescription and it was in stock. I was advised it would take 15 minutes. I knew they were busy, so I was ok if it took a little longer. After an hour waiting at the store, I asked another employee as to the status. After he looked into it, it was discovered that the previous employee only of my son's first name on the tracking board and then left for her lunch break. The staff didn't know what to do since the last name was missing, so they were going to wait for the employee to return. No one thought to ask customers that were waiting??? I also found out that the original one was out of stock and that had to use a substitute. Since there was no value on my family being longtime customers, I'm done. I didn't get an apology when I was there, and I don't need one now. Kroger will get my business going forward, and they have much better...