Williams-Sonoma — Local services in Indianapolis

The point of sale system online is terrible when trying to purchase using visa gift cards. I tried to grab the cupola flatware set while it was on sale and the system would not work. My card was activated and loaded so I tried it as a gift card and as a credit/debit, nothing worked and I had to leave for an event. Upon my return home, I tried a few more times, only this time, it wouldn’t ship to my location. The next day I contacted customer service only to find it was not available and there was nothing else they could do. I asked about being added to a list for any returns and that was a flat out “no”. I wouldn’t be so hellbent on this set if I didn’t have a physical disability in regards to my hands. The round handles feel nice in hand while a lot of flatware out there is quite literally… flat. Through all my effort customer support was not helpful and could not even provide anything not even a recommendation for something similar. Very disappointing as a long...

I came into the store a week and a half ago to purchase a set of le creuset cookware. They didn’t have any in store. They offered to order it online and have it shipped to my house and that i would have it in 3-4 days. A week and a half later and I’ve received 3 deliveries and none have contained what I ordered.

I’ve received 2 sets of dishware (one broken) and a piece of luggage that arrived in a pottery barn box instead of of a Williams sinoma box.

Each time the only thing the CS rep has been able to do to rectify it with the fulfillment center is send an email to them. They’re unwilling to upgrade the shipping and I’m expected to return these to a UPS store instead of having a call tag sent to my house for pick up. My car is currently full of Williams sinoma product I haven’t ordered.

This is the first time I’ve ordered products from them instead of leaving with them same day and I have a feeling it will be...

I've always loved Williams Sonoma products in the past, but after my experience at this store, I will never shop there again. We wanted to buy a few big items and saw that they have a 10% back reward if you get a WS credit card. So we did that, purchased the items on the card, and everything was good. Months go by and we did not receive the rewards, so I called and customer service told me I had to handle it through the store since that's where the purchase was made. Went to the store, they were clueless, but acted like they were trying to help. Told me I would hear back in a few days. Nothing. Went a few weeks later and was told the same thing. Then, again, no word. I have contacted them several times and only get ignored. They pretend to help when you are standing in front of them, but don't actually help at all. Terrible...