T-Mobile — Local services in Inglewood

I give one stare because i have to. The service was beyond verse. First i drove 20 minutes from my home since most Sprint stores don's have service centers. However when i walk in to the store there was two employees ( Male and a female) at the welcome desk talking to each other didn't even gave me an eye contact. I was standing write in front of them for about 10 seconds. Then i walk pass them to the service technicians booth and ask for help. They told me that i have to sign in at the front. So i went back and have them put my name and i was told it is a 20 minutes wait. I waited more than 40 minutes and no one even bothered to look at me. I saw them talking to each other and taking short breaks There was 3 technicians and 5 other employees. There was more employees at the store than customers. I really don't understand why they cant take care of the few customers in a timely manner. Then i saw some one who cam after me being helped. So i when up to the person and questioned. She apologized and said that she is going by the computer. The person who took my name just wrote it down on a posted didn't enter to the computer and he was on a brerak. At that point i asked them to take my name off the list and left. I spend about hour and half for no reason. I would never go back to that store. I have a business account with 20 plus lines and i don't think that they appreciate my business at all. But my business sales person is the best that i ever seen. Because of that i am hanging on to Sprint for now. But that might change in the future. Shame on that store and the store manger. Very rude and...

I am so glad to be leaving T-Mobile service. I went there to do a data transfer then activate my new phone but first the man said it is after 6 pm and we don't do that service close quitting time 12April2025. I asked if he would tell me how I could do it myself. He told me to sit tight and he would get back to me. He was actually doing something else. So I waited. He came back and asked for my phone. I handed it to him. He started to look for a tool on his key chain to open my phone. I asked him not to open it. He asked me why not. I told him the sales person I bought it from told me not to open my phone because he already put a SIM card in it, but the T-Mobile man said but your phone has no SIM card. I told him, yes it does. He insisted that I did not know what I was talking about. I told him to give me my phone back because it appeared he was going to open it anyway. I told him thanks and as I was walking out, he said something to the others and they laughed. As I walked out the store. I checked my settings and the SIM card is inserted but pending activation. I just wanted the data transferred. I am glad to be leaving service plans that disregard and do not understand what I need...!!! Now days, I am trying to figure out how people process information because I communicate very well...!!!

And please DO NOT tell me that you hope to win me back on my next visit. Why would any smart person with a busy schedule return to the same place of incompetence? That is...

By far the WORST customer service I’ve received at this store by Johnathon. He was unwilling to help, was impatient, would not respond to the customer service technician and when I addressed that I felt he was unhelpful, he hung up the customer service call which meant that my problem was still not resolved. Midway through the conversation, he had a heavy sigh, and said… this is taking way too long. My husband had to step in and ask a manger to support. Upon waiting for the manager, Jonathon continued to go back and forth with me saying “I was being nice and letting her use my phone “ and “I get you are frustrated, but that isn’t my fault, but whatever”. Although the manager took over and was very helpful and did exactly what the technician suggested, i appreciated her problem solving and support. Johnathon was unwilling to support, wouldn’t answer any of the questions the technician asked and when I asked clarity on what the technician was asking, he answered in a condescending way. I hope at the very least he can get some customer service training since he seems incapable of reflection or apologizing. He could have stepped off the floor instead of hanging up mid call with the technician who was helping or instead of going back and forth with as to why I was frustrated with his lack of professionalism.My husband had to ask him...