Circle K — Local services in Irvine

Not shocking to see a 1.8 review on yelp prior to my writing a review. If I could give this establishment a zero, I would have. I got my car washed at 7:20 AM today, and vacuumed up a stone from a very special bracelet. My Mom recently passed away and the stone fell out of a bracelet of hers I was wearing. I went into the store and advised them that I needed them to open the vacuum canister for me. I was the first car through the carwash and also the first car using the vacuum with an empty canister. I was advised by Nancy that they had to do it at shift change which was 2:30-3:00 PM. This was per the manager. She promised me she'd give me a call. No call from Nancy today and at 7:40 PM I drove back and inquired again. Casey told me he can't turn off the vacuum until they close at 8 PM and that "it was a very busy day and it would be nearly impossible for me to find the stone". I reminded him I was the first car in at 7:20 and the canister was empty but was also told they couldn't open it. These employees/managers clearly have zero regard for customer service. How disheartening! My suggestion, drive an extra mile down Barranca and there you'll find a gas station and car wash where they do care about...

This is the only Circle K I come to. The staff is incredible. There kindness and attention to detail makes coming in to shop an extremely enjoyable experience. Nelly is so helpful and her smile when you enter the store makes you feel welcome and appreciated. I miss her when she is not behind the counter. Mina manages the store very well, he is also such a nice person to be greeted by. Nancy is also wonderful. I have seen her handle situations with grace and class and always with a smile on her face. She really keeps the store in order. The store is always kept immaculate, the employees keep it so clean - you can really tell...

Do not go.  The service is the worst.  On Saturday night, the male staff kept me waiting for a long time.  I chose what to buy and went to the cashier, but he said another customer didn't finish  shopping because they hadn't finished purchasing yet. The customer in front of me was someone he knew, so he didn't seem to have any intention of talking and paying, and was just enjoying talking with the customers.  I wanted to ask his name, but he seemed very busy talking with the female customers.  I lose my time... And the boss should pay more attention to the service training...