Sandal Factory — Local services in Islamorada

I bought a lot of shirts the evening before we left Long Key. I honestly wasn’t paying attention to things being rung up and after we left I just kept the bag in my car to take home. When I got all the home to Maryland I realized the security tags weren’t removed. That reason was the cashier was new and learning. When I called the store I spoke with Candis. She really felt bad and wanted to make things right and she did. We worked out me shipping everything back to her and she would compensate me by replacing everything and adding another item to cover the shipping I paid. She was wonderful and very pleasant on the phone. To be honest at first my husband tried to remove one the tag unsuccessfully and she still replaced everything. When we go back down to the Keys this is now my go to store. It’s a nice store with a lot to choose from but most of all, you can’t put a price on customer service. The shirts are of good quality also. So I highly recommend this store. They’re really about pleasing their customers and making things right if something goes...

Went there for boating sandals. Have legal service dog. Hubby asked where bathroom was from manager who gave major side eye and attitude. He found a line. Me and dog sat in area to try shoes. Drunks wouldn't leave us alone and manager said I would have to go outside in HOT HEAT or she call cops. I said please do as you have cameras and we did nothing wrong but sat. We come to Islamorada for over 8 years and spend a week and $$$$. Hmmm is it because we are black? Hmmm remember what happened to the retired Miami Dolphins player @...

Shopping there on my way back to Poland, Europe. I left my wallet with 500$. Unfortunately the other client stole 300$ and when I asked to transfer the rest I got the message from JC Buitrago " Unfortunately we are not responsible for the items left behind". For me it's not acceptable and not in European style. Shame on you...Americans. Greetings from Poland where I lost my wallet twice and everythime got all back. Besides that in my own company I would never treat the client (without any help/solution) like Sandal Factory...