Aaron's Rent To Own — Local services in Jackson

Apparently it’s okay for the employees to treat customers like trash if you’re late with a payment. We spoke to someone over the phone told them when we would pay, they said okay well we will continue to make phone calls and stop by and we said fine we understand. Someone shows up to my house Wednesday evening my fiancé answers the man said we are from Aaron’s and we said we’d show up so my fiancé says okay hi and goes to shut the door. The man then starts running his mouth on how tired they are of coming out here, we go back and forth for a few minutes on how we are gonna pay and we always pay with no complaint and how we only have 2-3 payments left he said well that don’t matter. I then told him to get off my front porch because my children are right behind me listening to this argument and as he’s walking down he flips me off and then continues to yell (where my neighbors can hear) how we are two weeks late! I told him I’d be calling corporate and he said good maybe they will tell you to pay your bill on time. The fact that he thinks he won’t get into trouble tells me they allow this behavior. Funny thing is they went from calling 2x + a day and visiting my home to being quiet on their end. I haven’t once been called or visited. I’ve already called customer service 2x, was told the regional manager “tried” calling me yesterday but I received no phone call. I called back today so they transferred me to them and of course no answer so I left a voicemail. I guess it’s perfectly acceptable for employees to yell out customers information and flip them off because he’s tired of doing his job. We’ve been customers for years and to be blatantly disrespected and flipped off at our home is beyond unacceptable. I will not be returning to Aaron’s as a customer and will continue to call and let people know how they allow customers...

Just don’t go here it’s such a headache 🤦🏼‍♀️ I updated my auto pay on the app and apparently it didn’t store my new card info so when they called me to get my account current the associate I spoke with told me what amount was needed put it in and it automatically came out of my account. You would think it would stop there NO, my phone has been getting daily phone calls because his calculation of what was owed was off by 11$ so my phone is blowing up over 11$?! That wasn’t my mistake it was their own employee so I said ok I’ll pay it with my next payment I mean it’s 11$ didn’t think it was that big of a deal, even after telling them they would get their 11 freaking dollars I’m still getting called about the 11$! Go anywhere else I will NEVER do business here besides it’s way over priced. Just save and go buy cash you’re basically paying double here. EDIT** it got worse lol my auto pay wasn’t set up correctly by the same associate that had apparently calculated my last payment wrong now they are trying to charge me 92$ for my 35.47 payment after my review weird this place is sketchy and I did call the customer service number was supposed to be contacted by the general manager but haven’t as of yet….second update the manager “fixed it” he said was fine for a month now it’s back and they won’t let me pay my payment without giving this money that was already taken care of they have you make payments just to scam you it’s sad don’t go to this place go to rent a center I NEVER have had these issues...

Had a washer and dryer installed by Aaron’s. Within a few days of use it was leaking water and flooded my carpet. Called Aaron’s to troubleshoot the issue and was told that the men who came to install were new employees. Wonderful... I asked if they could send someone out to check it out. Since I live in apartment complex they told me to call my local maintenance. I called and put in a work order, when maintenance came to assess the issue they informed me the issue was caused during the install of washer and dryer. Carpets were completely soaked and now had to be professional cleaned. I called Aaron’s to inform them of this issue and was told I should of called back earlier and that there was nothing they could do. How could I have called back any earlier? I called immediately after the problem was assessed. I still do not understand why they could not resolve this issue and even more so after they openly admitted that the individuals who installed it were new employees so maybe they did not install correctly. Either way now I have to pay for my carpets to be cleaned and with the lack of customer service I received I have told Aaron’s to come get their machines as I no longer am going to pay for machines that were not installed correctly. They set up a date to come get their merchandise and then called to reschedule that as well. Now I’m stuck paying and housing machines that I cannot use. Will take my money elsewhere. Train your employees better so these issues don’t happen to...