Popeyes Louisiana Kitchen — Restaurant in Jackson

I've been obsessed with this place since opening. I've happily dealt with hour plus long wait times and multiple visits where they were out of food. We drive from Brooklyn into Jackson just for Popeye's! But this last Wed we went and had the worst customer service I've had in a long time. I ordered the 5 piece tender meal and what I got was 4 tiny nugget chunk pieces and one slightly larger piece of chicken. I had my husband turn around because I knew it wasn't right. It is my go to meal! Got to the drive thru and my husband tried to explain in the most awkward way ever the issue. They tried to say that their chicken strips are just small and I said uh do they know what we mean by small?? Lol Someone else spoke through and said pull around to the window. We did as instructed with the box open and set up so they could see. A manager walked out and straight to the car, looked at the box, and walked back to the restaurant. Not a word was said to us. My husband and I looked at each other confused and within 5 minutes she came back out with actual tenders, and handed them to me. I said thank you, and still NOTHING was said. I wish I'd taken a picture but doesn't matter now.

3 stars because I'm loyal, their food is amazing, and that freaking blackened...

This place is a joke. They have the worse service ever. I'm a door dasher. I go inside with phone and door dash bag in hand. I have to wait a good 15 min. before even being asked a name for who I'm picking up for. It's ridiculous, especially when you're standing the 15 min. and lobby is not even busy, then a couple customers come in, go to counter, order their stuff. They wait barely 5 min. and here I'm still waiting. Our door dash ap tells us pick order up by a certain time and drop off by a specific time. I'm always late dropping off when I have to pick up from Popeyes. I always apologize to customer either through text or in person. But that's ridiculous. And then to top it off, the employees are rude. One woman argued with me about the name I'm picking up for. I turned my phone and showed proof of the name. She still wanted to argue saying I had already picked it up. I'm telling her no, I literally just got the run and was parked on the other side of Arby's restaurant. I got order and came right to Popeyes, not even 2 min. away. You really need new employees. This is NOT the only time this happens. I been dashing nightly for the past 3 weeks and tend to get a run at Popeyes nearly every night Every pickup,...

On the 3rd I was in and ordered the hush puppy shrimp. Got home and the only thing in the box was the shrimp and it wasn’t fresh. I called in and spoke with Elsa. She said the come back in and she would replace the fries and biscuit. IMO the entire order should have been replaced but whatever. I go back today and ordered some chicken and followed the instructions Elsa told me to get the food that was missing, only to be told that I needed to come back when Elsa was there. After speaking to the manager on duty she finally conceded and gave the missing food. I get home and let me tell you…the fries were tough! I never had tough fries. The biscuit was dry and has to have been under lamps too long and the chicken 🙄 it was dry and rubbery. I suspect they are dropping food back in the oil to make it “hot” again. It’s not worth going and taking a chance on the food being right because if it’s wrong the restaurant won’t make it right. But if you really are craving Popeyes I would suggest paying with a credit card so if things go south you have recourse-just dispute the charge. The only highlight was that the young woman at the drive thru...