Lakeland Medical - UMMC — Local services in Jackson

On 01/26/24, I had the unfortunate experience of reaching out to your company via phone, seeking information and assistance. To my dismay, the interaction with your worker was anything but pleasant. I regret to inform you that your worker exhibited unprofessional and rude behavior throughout our conversation, and I was ultimately met with a disconcerting hang-up.

As a customer, I believe in the importance of respectful and courteous communication, which contributes significantly to a positive image of any organization. Unfortunately, my encounter with this girl has left me with a negative impression of your company's customer service. It is my hope that through education and coaching, she can enhance their communication skills and better represent your company's values. I appreciate your attention to this matter and look forward to witnessing positive changes...

The audiologist was wonderful! Dr. Lee is okay. I have seen him twice and felt rushed both times. Now, check out is the reason why I am leaving this review. The ladies were loudly engaged in personal conversations as if I was not standing there. The lady on the far left was the worst! Her colleague had to ask me if I needed to check out. Finally, I get acknowledged and she just sticks her hand out for my documentation. Takes it and rudely says, “Is that all you need?” Really? No, Have a good day…Thank you…Hope you feel better…nothing! I will not be back! Customer care is too important...

Please be careful when making appt here. Some of these residents doctor's are not sensitive to you as a patient. They have this magical thing going on that they can tell you about your own body when you been living in it all your life. I can not stand for a doctor who does t listen to the patients! Your medical sense out weigh your listening to your patients and what they are telling you. SMH I want be going back there. Two star only because of the clerks, nurses and supervisor of the docotors were extremely nice. The supervisor came back behind that residents to...