lululemon — Local services in Jackson

This company is doing something right, because the staff is always so nice and friendly. They are helpful without making you feel like they are trying to push you into buying stuff; it's just great. This store was really great. I bought a pair of pants that were smaller than the first pair I had purchased. Well the smaller pair started falling off me, and I hadn't even had them that long. I asked if there was something I could do about it. They actually switched out the pants for me, for free. They even helped me track down the color I had previously purchased cuz I didn't want to just trade for black. They were so exceptional, and I was so excited that the store was willing to remedy that issue! I don't know if any other company that does that (I'm sure a couple may). It was just really nice to have that kind of customer service, especially since I'm not sure if it's something I did or not. The clothes may be pricey, but this company and store emphasize that...

As a loyal Lululemon customer who consistently supports this brand, I’ve come to expect a standard of service that aligns with the company’s reputation. Unfortunately, the Jackson location continues to fall short. Not once have I been greeted upon entering, offered assistance, or even acknowledged unless I go out of my way to ask for help.

It’s disappointing to feel invisible in a store where I regularly spend significant amounts of money. Exceptional customer service should not be location-dependent, and this store does not reflect the level of care I’ve experienced elsewhere. I hope this feedback leads to real change because customers...

We normally buy online or at the Pop-Up store in Ridgeland which has superior customer service in comparison. The clothing is high quality but the customer service at this location was subpar and borderline prejudiced. The initial greeting we received was cold and unwelcoming. The initial greeter was assumptive and rude in tone and demeanor. We came in to buy a pair of 4” shorts. She informed me that the tax free didn’t work on their system and asked if I still wanted the shorts. Why wouldn’t I want the shorts? The shorts are $68, what difference does an exclusion of tax make? Still buying a $60...