Men's Wearhouse — Local services in Jackson

My husband went in to get a suit for his grandfathers funeral. They were very close and the death came very out of the blue. When he walked in he was fitted by an older women who originally pulled out a 42 jacket (my husband is a 38 slim) he had to advocate and argue with the woman for her to even pull a smaller size. She then pulled a size 40, my husband again said that he needed a smaller size. The woman then rolled her eyes and pulled a size 38 for him. He asked for a 38 slim and the woman refused to get it for him and said they could alter the jacket to fit. She also pulled a size pant that was too small. My husband asked for a bigger size and the women assured him that they would let the waist out with alterations. My husband bought the suit and paid for the alterations (over $100 in alterations). When the suit was ready he tried it on in the store and again said he was not happy with the fit of it and the manager said there was nothing more they could do. My husband brought it home so that I could see it on since I was unable to go that day. We were both unhappy with the fit. The NEXT MORNING my husband walked in to return the suit and the store manager said, “you’re events over now so you don’t need the suit huh” my husband was appalled and stunned by this. He explained that the funeral had not happened yet and that he was unhappy with the suit and wanted to return it. Another employee then asked the manager what to do with the suit and the manager repeatedly kept saying “the suit has been altered so just damage it out. A total waste of money” They also refused to return the alterations fee and he was told by the store manager that “if he needed this many alterations he shouldn’t have bought the suit” But it was his employees that recommended the alterations in the first place. My husband felt guilty but did not want to keep a $600 suit that he wouldn’t wear and did not feel good in.

We have been loyal men’s Wearhouse shoppers and recommend them to everyone. After this experience we will be taking our business elsewhere. Do not shop at this store unless you want to be strong armed into buying a suit with promises that the alterations will help it. And then made to feel like scum when you return it because you don’t like the fit. I would give this store 1...

Nice gentleman working, told me he couldn't help me because I didn't have a mask on. I offered to put my shirt over my mouth- No, that wasn't acceptable, i continued to stand at the door asking the questions I came in for. He eventually apologized for asking me to keep my distance like I had a disease, then referred me to Dillard's, where I received the UPMOST respect and service a citizen could ask for. I stated that the mandate was lifted and the gentleman said it is a store policy. I'm not a slave to this pandemic, and I respect he has to do his "job", however don't treat someone as if they are covered in a disease. If he's wearing his mask, shouldn't that be enough? Also, what's the difference in my shirt vs. a mask or bandanna. Thanks to his referral, I found what I needed. No other reason to ever go back, especially now that I know DILLARD'S...

I had a bad experience with MWH years ago in another city. BUT I went in (Ridgeland Ms location) a few weeks ago to find some shoes that I found online. They did not fit. James introduced me to a brand that I had never tried before and they fit perfectly and are great shoes. Fast forward a few weeks and my son (6 ft 5) and I need new suits for some upcoming events. I was hesitant because of my prior suit experience but I remembered how great James was helping with my shoes. We walked in James’s immediately greeted us. We told him what we were looking for…3 suits and a pair of shoes later. We walked out in under an hour. James knows his products and listens to his customers and MWH had the products. I have been a Jos. A. Banks guy for...