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Trey CecilTrey Cecil

First time project purchase. I requested a mix tile and vinyl plank install in my kitchen. I couldn’t believe the deal I was getting and accepted the project. First step was to get measurements. A representative came to my house and took measurements, 15 minute process. We then find out that we have to have a second measurement done for the area of which I want tile to be placed. I taped the area of which I wanted and showed the representative the smaller areas that he was to measure. This individual was in my home for an hour and argued with me about why I was mixing the two styles. I politely asked him to not argue and just measure the space that I am asking him to do. I then find out that I have to change out my original tile because it’s no longer in stock (keep in mind NO-ONE discussed with me the trim or additional product needed for the project besides requesting that I just pick out the tile and vinyl). I then wait for the date of install. I’m told the day before that we have to reschedule due to a family emergency. I’m then told that the original 3 day install will be condensed to 2 days to compensate for time lost on the first day and reschedule. Installer arrives and I take him to my kitchen. He then asks me where the bathroom was. I showed him my bathroom and then begins to take pictures and stare at the floor. I ask, sir why are you staring at my floor and taking pictures. He says, “we are installing tile”. I said sir you’re confused. Your project is in my kitchen where I just took you. My bathroom is already tiled. Once we clarified the project I left him to his work. I leave for work and left my partner home to supervise. I was at work just a half hour and got a call from my partner and he tells me that we don’t have all the product and mismatch product. I tell him to just pay what is needed and I’ll talk to management at Home Depot on my way home. I stop at Home Depot and discuss the issue with the product. I explain that I want white trim along all walls. As I’m explaining the issue and trying to fix it, the installer shows up at the store. Myself, the installer, and assistant manager have a conversation and correct the issue by sending me home with white trim to replace the pine trim. It’s now day 2 and the installer tells me the project is done. I inspect his work and immediately was upset. I decided to tell the gentleman what he needed to hear to get him out of my home. I then packed up extra unused product to return to the store and discuss my concerns. I received my refund for the product and the assistant manager requested a refund for the $120 that we paid additionally for product that was not included in the original package. I then ask for additional compensation for the issues with measurement, timing, and for the installer choosing to not listen and install the wrong product. I’m told the GM will contact me. I received the final call today after playing phone tag for a moment. I was told that i would receive additional compensation of $75 for a gallon of paint to paint the trim white that I had said I would do because I did not trust anyone to “fix” the job. $50 of the $75 is considered the compensation. I’m beyond frustrated and did not want to fight anymore, so I agreed to the $75 credit. Accounting summary (approximately ) Original cost: $2100 Total refund: $300 (product return and compensation). Total cost $1800. See video and photos Be cautious. I will not be returning to Home Depot.

Jason ChamberlainJason Chamberlain

Call the ambulance, come and pick up your people. I am deeply disappointed with the lack of responsibility and negligence displayed by Home Depot regarding a lost cart incident in my neighborhood. This incident has left a lasting negative impression on my perception of the company. Recently, I noticed a Home Depot cart abandoned near my residence, causing an eyesore and obstructing the walkway. I reached out to Home Depot's customer service to report the situation and request immediate removal of the cart. To my dismay, the response I received was disheartening. The representative seemed indifferent and uninterested in addressing the issue promptly. Days went by, and the cart remained untouched, despite my repeated attempts to escalate the matter and emphasize the inconvenience it was causing to the neighborhood. Home Depot's lack of action and failure to address this concern in a timely manner reflects a blatant disregard for their own property and the impact it has on the community. What frustrates me even more is the fact that Home Depot carts are equipped with locking mechanisms, supposedly to prevent unauthorized removal. It is baffling how a cart could go missing in the first place, suggesting a severe lapse in the store's management and security protocols. This incident raises questions about Home Depot's commitment to maintaining a clean and safe environment for their customers and the communities they serve. It is disheartening to witness such negligence and indifference towards the consequences of their actions on the surrounding areas. I sincerely hope that Home Depot takes this incident as an opportunity to reevaluate their policies and procedures regarding cart management. Greater accountability and responsiveness are crucial to prevent similar situations in the future and to demonstrate a genuine concern for the communities impacted by their operations. Regrettably, based on this experience, I find it challenging to recommend Home Depot as a responsible and community-oriented establishment. Their failure to address the lost cart incident adequately reflects a lack of consideration for their customers and the neighborhoods they serve.

Tim EddollsTim Eddolls

I bought a washer and dryer from Rod in appliances..He was professional and helpful.We made some changes like having both doors open the same way.Since they are stackable.also it was supposed to be delivered with installation.The folks that brought them were awful at there job.they couldn't install properly because they didn't have a vent for dryer and hoses were to short for washer and the front doors were opposite of one another and they left with my new washer and dryer sitting in the middle of my basement. I had to go and get my parts myself and complete installation. I'm not going to buy anything else that needs installation from Home Depot again . unfortunately because until this time I liked Home depot.

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Reviews of The Home Depot

4.1

(707)

2.0

2y

First time project purchase. I requested a mix tile and vinyl plank install in my kitchen. I couldn’t believe the deal I was getting and accepted the project. First step was to get measurements. A representative came to my house and took measurements, 15 minute process. We then find out that we have to have a second measurement done for the area of which I want tile to be placed. I taped the area of which I wanted and showed the representative the smaller areas that he was to measure. This individual was in my home for an hour and argued with me about why I was mixing the two styles. I politely asked him to not argue and just measure the space that I am asking him to do. I then find out that I have to change out my original tile because it’s no longer in stock (keep in mind NO-ONE discussed with me the trim or additional product needed for the project besides requesting that I just pick out the tile and vinyl). I then wait for the date of install. I’m told the day before that we have to reschedule due to a family emergency. I’m then told that the original 3 day install will be condensed to 2 days to compensate for time lost on the first day and reschedule. Installer arrives and I take him to my kitchen. He then asks me where the bathroom was. I showed him my bathroom and then begins to take pictures and stare at the floor. I ask, sir why are you staring at my floor and taking pictures. He says, “we are installing tile”. I said sir you’re confused. Your project is in my kitchen where I just took you. My bathroom is already tiled. Once we clarified the project I left him to his work. I leave for work and left my partner home to supervise. I was at work just a half hour and got a call from my partner and he tells me that we don’t have all the product and mismatch product. I tell him to just pay what is needed and I’ll talk to management at Home Depot on my way home. I stop at Home Depot and discuss the issue with the product. I explain that I want white trim along all walls. As I’m explaining the issue and trying to fix it, the installer shows up at the store. Myself, the installer, and assistant manager have a conversation and correct the issue by sending me home with white trim to replace the pine trim. It’s now day 2 and the installer tells me the project is done. I inspect his work and immediately was upset. I decided to tell the gentleman what he needed to hear to get him out of my home. I then packed up extra unused product to return to the store and discuss my concerns. I received my refund for the product and the assistant manager requested a refund for the $120 that we paid additionally for product that was not included in the original package. I then ask for additional compensation for the issues with measurement, timing, and for the installer choosing to not listen and install the wrong product. I’m told the GM will contact me. I received the final call today after playing phone tag for a moment. I was told that i would receive additional compensation of $75 for a gallon of paint to paint the trim white that I had said I would do because I did not trust anyone to “fix” the job. $50 of the $75 is considered the compensation. I’m beyond frustrated and did not want to fight anymore, so I agreed to the $75 credit. Accounting summary (approximately ) Original cost: $2100 Total refund: $300 (product return and compensation). Total cost $1800. See video and photos Be cautious. I will not be returning...