George's Music — Local services in Jacksonville Beach

Man, it’s hard to write this. I have a lot of love for this store. I got my first guitar here at 12 years old. And I love Adam, he’s a very genuine person and salesman. But sadly, that’s not who I dealt with on this situation. I went in two days ago to try out some pedals, and made it clear I didn’t have my cash on me because I wanted to see what would be the purchase. Even after making that clear three times because I don’t want to waste anyone’s time, by the time I found the right pedal I got the whole “so are you getting these today or?” To which I had to awkwardly explain again that I was testing out to find the right one, and once I did that the vibe changed. I tried to help clean up, and I was rushed with the whole “hey man I can take these from you” even though I wasn’t done. So I felt like I wasn’t welcome all of a sudden. I even had the pedals snatched out of my hands as if I was going to steal them. I was just helping to clear up the cables. It was very awkward but I let it go because again, I love this store. Which is also why I’m not 1 star reviewing. My respect for Adam and the history here is why I did 3 stars. But then I called tonight to ask if the pedal was still available, and if it was possible to get a small discount. Normally I wouldn’t bother to ask, but there is the option of Crazy Dave’s Music Outlet that outright discounts new gear without asking. And Zzounds will work with you and even offer payment options with no credit check. So to give Georges a chance, I asked. Besides, I’ve heard it many times before; “whenever you’re ready I can get you a good deal on xyz item.” So I didn’t think it was out of the question. In comes Luke. Oh, Luke. Bless your heart. I asked him if there was anything he could do on the price, seeing as how it’s been offered previously. He said that “we’re pretty firm on the price. We gotta stay fair with the market” Ok, cool. So I mentioned the market. How 15 minutes away from them Crazy Dave’s will work with me on price. Or online with zzounds. But I wanted to give them a chance. To which he replied, and I kid you not, “well man we value the relationship here, so if you’re looking out for your wallet we want to look out for the relationship with the customer more.” Wow. I would have respected him more with a simple “sorry man I can’t do it, but I’d like to sell it to you just can’t drop the price.” That honestly would’ve had me driving in the rain to get there before close and accepted the fact there’s no deal but at least I’m supporting a store I love. But he hit me with that contradicting nonsense and I couldn’t believe it. I asked him if he understood how contradicting it was to say he would prefer to preserve the customer relationship instead of “looking out for my wallet”, and he just replied with “I hear ya man, I hear ya but we value more the relationship with helping you get the gear you need more than looking out for your wallet.” Again, I was dumbfounded. I told him I don’t know what sales meeting you heard this line from but it is contradictory and frankly, in poor taste. If he really cared about the “relationship” he would’ve just been honest or just given a discount. I told him literally anything would show good faith but he just kept repeating the same cheesy line. I’ve been in sales, especially music sales for years. I’ve never dreamed of saying something like this to someone. Just tell me the truth, you can’t do it. Ok no problem see you in 30 minutes. I asked him what would stop me from just going to another store or ordering online then? And he offered “free shipping” and that it would be delivered by Friday. So the regular 3 day shipping even though it’s local. Again, I was so confused. If you can offer “free shipping” just take that difference off the product 🙃 I’m trying really hard to be objective and respectful here because I love this place. But he just wouldn’t drop the line for a third time “again man I hear ya but I can’t look out for your wallet just our relationship.” Well, goodbye future business. Zzounds took 9% off...

Anyone can sell musical instruments, all about the same price, what you’re looking for is quality, friendly service. At their Jax. beach location the staff is the best. They are a perfect example of customer service. From their manager Mike, to their newest employee. They are there to satisfy each and every customer with quality and service to match. I made a purchase today. Luke was my rep. today. This young man is a worth of knowledge. Not a sales person but a people person. He’s always happy, friendly and ready to help. You can tell he’s mentored by Mike.

Today, Luke and the gang went over and above. I purchased an interface a few days ago. I had issues downloading the software. Luke contacted the manufacturer. He received a reply a few days later. He told me to come to their location and bring my laptop. The next day I was late arriving. As I drove up I saw Luke heading to his Car. He said come in. I said I can come back another day but he told me it was fine and come in. He loaded the software and then spent the next hour teaching me to use the interface. I then told him I was interested in a keyboard. He took me to the display and explained the operation of this keyboard. Luke should have left work a few hours ago but stayed to teach and serve me. Again, the staff is a great group of customer service individuals ( which is rare this day) and a wealth of knowledge. They’re not normal sales persons, they care about people. I will always return for my musical needs. Thank you.

Once again, Adam and Luke demonstrate outstanding customer service and product knowledge. Visiting their location is always positive.

Today I had an issue with a product. Luke discovered the problem and rectified it in short fashion. Once again, this store is a wealth of knowledge and information. I asked if I could exchange a guitar case I purchased yesterday and was promptly told of course. They always provide excellent customer service. I’ll be back.

Georges Music Jax. Bch. Is a full service musical environment. These associates are knowledgeable in all aspects of music. They are stocked with all of the instruments and accessories you may want and need. They ask you questions to enable them to understand what you want to purchase and what you need. They don’t hard sell you on items they want to sell. Their goal is to serve you and your needs. Georges Music can handle all of your musical needs. There’s no need to drive all the way into Jax. for your musical needs. They have what you need and are ready to serve you. With your purchases and your questions. Thank you guys.

Quick shop today. Bought a bass guitar case for my grandson. Had a chance to say hi to your great staff. Had to make this a short shop. Thank you to Adam for always making a point to find me and speak around his work load. See you again soon. Always a pleasure. Today was a shopping pleasure as always. Adam and Luke are always there to help. I always enjoy visiting your beach location to see your skillful courteous staff.

Always an extreme pleasure speaking and shopping to your friendly knowledge staff at your JX. Bch. Location.

4/30/25 , extreme recording information from Luke, pleasure visiting and speaking with Jax. Bch. staff. Thank you.

6/6/25 - quick visit for small purchase. Always enjoyable seeing and speaking with Adam and Luke. Always happy and knowledgeable. Thank you, all.

7/26/25. My grandson and I visited your Jax. Bch. location today to review and find a 5 string bass. Adam greeted us and showed, explained, and demonstrated the advantages of several 5 string bass guitars. Thanks to Adam’s knowledge and assistance we made our decision. As always, no hard sell or pressure to purchase. I always feel I’m dealing with friends. Thank you Adam, Luke, Mike and the entire staff. Thank you George for your Jax. Bch. Location and your kind, friendly,...

My husband is total newb at playing/learning the bass guitar. He picked up a nice starter Yamaha setup to learn the basics on. Added a picture for reference. Stopped in while we were in Jacksonville to pick up a few things to keep his bass in the best shape possible. We were immediately greeted at the door by very friendly staff. They took the time to listen to him so that they could understand where he is in his journey and where to point him. And for a newb going into an established company with experienced employees and explaining that you’re a total newb can be incredibly intimidating. I know because he talked about it before we went through the doors. Much to our surprise that was totally not the case. Yes he doesn’t have a million dollar Less Paul, Fodera, Fender, Ernie Ball, or Warwick but we were not looked down upon because of it. In fact it was quite the opposite experience. They were stoked and understanding that he was just starting out and gave us a suitcase full of pointers, tips and tricks that can only come from years of experience for him to be success in his journey. No up selling pressure, just the most basic starter equipment that we were already looking for.

If we didn’t live 5 hours away and only here for a short visit, I’m quite sure that he would be back here often and probably even taking lessons from them in the future. They offered him assistance in learning, future equipment and motivation to continue should he ever need it because he becomes frustrated or whatever with simply a phone call to them.

Rare and outstanding customer service, care, and tech support. Their selection of guitars from starter pieces to custom investment instruments was very impressive. Tons of accessories for just about anything that you could imagine. Plus their prices are pretty spot on reasonable. We spent a lot of time researching which bass to pick up and what the costs of each were in the range that he was shopping for. Their prices were not overinflated because they are a true brick and mortar retailer.

But don’t take our word for any of this, go see for yourself. And ask them the difference between a banjo and bass guitar. I’m sure my husband left and indelible mark with his...