Nordstrom Rack — Local services in Jacksonville Beach

My sister shopped yesterday at this location. When she was being checked out, she smelled some perfume, as you do when there’s perfume sitting there. The sales associate told her she had to buy it because she smelled it. (Mind you, there was no signage on the counter where she was). Not sure what kind of place doesn’t allow you to smell perfume? The associate bullied her into buying it and made sure to tell her no refunds. She left almost in tears (and it was $25, and she’s strapped for cash these days so spending money on something she didn’t want is not ideal). I only wish I’d been there, this behavior is absolutely not okay. Not sure if she’s making commission or something but I think management ought to know what kind of face is representing...

Extremely rude manager, Joshua, who would not let me return an unopened fragrance purchased 1 day prior. The frustrating aspect is that I asked about return policy when buying, and I was told I could return my items within 30 days. The sales associates working for him were kind, but a business can only go as far as its leadership and management. I hope corporate sees this and takes action. This place will not be receiving my business anymore. And also don’t make the credit card with them, it is 31%...

Cashier Almir rang the same item twice , I recognized and pointed the issue . He did not even apologize rolling his eyes and acting avoiding and rude . Why ?Mistake can happens but atleast try to apologize and fix it ! Another employee came and she was asking the eye color of the Almir instead of trying to answer the question.. I was totally shocked how and what happened at Nordstrom Rack … Never going this store again … employees need to be trained well regarding the...