Ashley Outlet — Local services in Jacksonville

I regret having to write another review, especially after previously leaving a raving review about my first experience in the store. Unfortunately, my second experience has been frustrating and disappointing.

I recently purchased a bed from the clearance section, and it was delivered to my home this morning. The delivery team also assembled it for me, which I appreciated. However, I soon discovered that the bed was missing essential parts—the support legs for the slats. Only one was included, while the others were completely absent.

When I first inquired about the bed, I specifically asked Shawn if there were any issues, and I was assured there were none. Two weeks later, when I returned to purchase it, I asked again and received the same response. Yet, today, when I went back to the store to address the missing parts, a customer service representative had the audacity to say, “Oh, if it’s clearance, then it probably never had the slat supports.” That’s when Shawn recognized me and attempted to resolve the issue.

He provided me with leftover supports from the back, but when I got home, I discovered they were too short. On top of that, the first set of supports I was given—pulled from the exact same bed model in the clearance section—were completely mismatched, each a different color and clearly from different furniture pieces.

I want to clarify that this review is not necessarily a reflection of the customer service I received, as Shawn did try to help. Instead, it speaks to the lack of decorum in their sales practices. It is misleading and unacceptable to sell a bed while assuring customers that nothing is wrong with it, only for essential components to be missing. How can you sell a bed without disclosing its defects? I understand that clearance items are discounted, but that does not justify withholding critical information from customers.

I will make one final attempt to get this issue resolved. If Ashley Furniture Outlet provides a satisfactory solution, I will update my review accordingly. Until then, let this be a warning—if you’re considering purchasing from the clearance section, inspect everything yourself before buying. I wish I had done so and avoided this hassle. Honestly, I would have been better off ordering...

Katie made my visit, so easy, so kind so I thought, read full review before you make purchase.

New review 5 month after purchase, the electric love seat recliner is no longer working, I purchased the warranty and was told by Katie that it’s a good thing to purchase the warranty since it’s electric.but now I’m being told that Guardian warranty will not fix my chair because it has a manufacturer warranty, Which is Ashley Furniture, now I’m being told that the manufacturer warranty does not apply to Furniture purchased from the Atlantic Boulevard store Because it’s a clearance item so I’m paying on a chair that I cannot use. I’m on a fixed income 71 years old. With medical issues that’s the reason I bought the chair from the beginning now I can’t use it. I was not informed by Katie of any manufacturer warranty or that it would not apply because iit’s a clearance item,. Nor was I told it is as is once it leave the store so I thought I was getting a good deal and sales person was generally honest and helpful I stand corrected. I would never have purchased an item if I had been informed that it was clearance and I would just be on my own. If it was a problem, I am very disappointed. Ashley have their money. Instead of having a satisfied customer, they want me to pay for the service of getting the chair fixed, plus the part, where Is loyalty to your customers I will never ever purchase anything from Ashley and I will definitely report this to consumers affairs and I will post it everywhere because I do not want anyone To be in this predicament. So I was told to contact my sales person since I was not informed. In advance that I have no protection I’m just paying for something that I cannot use so please be aware before you purchase anything from This company and make sure you were given all the details which apparently to make a sale they will not voluntarily tell you the truth. And if you don’t know the right questions to ask, please do not purchase anything from Ashley Furniture . I am so sad And disappointed that I have this chair that I cannot use and I have health issues and I cannot afford to get it fixed, but I have to continue to pay For this item. Please tell me where can I...

Worst experience ever! Do NOT buy from here you will regret it!

Let’s start with something simple. They couldn’t even get my name spelled right or my phone # right on the order.

I had to make 2nd trip back to the store because they left something off the order, so the only reason they get one star is because they gave it to us for free but it was due to the fact the sales rep was incompetent.

Moving on to delivery, the drawers were broken before we purchased…so we asked Foy to fix it before having it delivered. He said he would. He never did! I got it in my daughters room & when I called they said I had to bring it all the way to the store for them to fix…ME & my 70yr old father or hire movers to bring a 5 drawer chest that is incredibly heavy & took 2 movers to bring in. Instead my 70yr old father fixed the 5 drawer chest drawers in the meantime hurting himself & me hurting myself!

On top of that the store said that habitat for humanities picks up your old stuff for FREE?! Don’t believe them! They charge you big time! Had to call Salvation Army, which was an experience, for little things & PAY over $500 to $1800-junk for them to come get my couch & sofa! So again this store lies to you & only cares about getting a sale/commission.

Not to mention, I am now having issues with my brand new bed not staying together. It easily comes apart when I try to make the bed & you can see there a gaps where it looks like pieces are missing when it was put together! So they even sell crappy unreliable new stuff too! If I could do it all over again, I’d snap my fingers & erase this entire purchase.

I fully regret buying ANYTHING from them. This was a gift my parents bought me & all it’s been is a complete nightmare. Ashely Homestore lied about a lot & had they been truthful we’d had waited for this purchase or at least not have purchased a few of these items like the chest for my daughter, the couch, the loveseat, a different bed frame, etc. In fact, we may have just gone somewhere altogether! They saw dollar signs, got greedy for a HUGE purchase &...