First Impressions — Local services in Jacksonville

We had a terrible experience at First Impressions in Jacksonville when renting my son’s tux for his senior prom. We ordered his tux six weeks before prom. It was promised 3-5 days prior to wear date, Saturday May 4th. Tux arrived on May 1st; however, the shoes did not arrive with it.

We were told that they had come in early by mistake so they were shipped back, but they would re-order them and we would have them by Friday May 3rd and if for whatever reason they may not fit that they would overnight more and we would have them by noon on Saturday.

The shoes that arrived on Friday were the wrong color, so we expected the correct one’s by noon on Saturday. Well at noon Saturday, prom day, still no shoes and the staff of First Impressions was not able to offer any alternatives in securing my son shoes to go with his tux. I was told repeatedly sorry that they were having several issues with Jim’s (the business they order from) this entire prom season and they cannot control when FedEx delivers. This is not my problem, I purchased from First Impressions, not Jim’s. It is First Impressions responsibility to ensure that I have the complete package I purchased.

At almost 2pm his shoes finally arrived. We had an event prior to prom that was missed because we were stammering around trying to make sure my son had shoes to go with his tux. They told me that the owner, Lily, would be in on Monday and I could speak with her.

Monday when I returned the tux, I did speak with Lily who repeatedly stated that it was my fault because I sent my son alone on Friday to pick up a pair of shoes. My 17-year-old senior who is fully capable of picking up HIS own pair of shoes. However, Lily also stated that when my son told her the shoes were the wrong color they checked his order slip and seen that they (First Impressions) had re-ordered the wrong color to be delivered Friday. She stated repeatedly that this was not her problem and she does not understand why I am so mad over a pair of shoes. She does not feel that her business is responsible for finding an alternate option when they fail to provide a service that was paid in full 6 weeks ahead of time.

We missed our first event of the day because of her lack of business professionalism and she repeatedly told me that is not her business’ fault; however, it is. It is not my fault for any reason. I placed my order and paid the associated charges in full. It is her fault that she failed to secure what I had paid for! She asked me what I expected her to do about it. I fully expected to receive a sincere apology, not a finger pointing encounter, and at minimum a 50% refund as I did not receive what I paid for when it was promised. I was told, “so you want me to pay for your missed engagement?”. No, I did not get a full wear day, through no fault of my own, therefore I don’t think it fair to pay a full day’s wear. I was told again, I don’t know why you are so mad, I am not going to pay for your missed engagement, and then I was offered a refund for the shoes only. Very poor business practices and etiquette.

I understand that there are hiccups in every business but to not have alternate in place, to blame the customer for your poor practices, and to not take responsibility for failure to supply what was paid for when it was promised is absurd. I would avoid First...

I Drove 3 1/2 hours to first impressions to find my senior prom dress since where I live doesn’t have anything. and was impressed at first..then started looking at dresses tried over 20+ dresses on and found the one! Absolutely gorgeous everything I wanted. I was gonna buy it Then I tried it back on to make sure that’s the one ..and I saw the beads was falling off these dresses was in bad shape not worth $700 plus tax to buy a dress that was falling apart told the lady and she was like ‘’oh yeah that’s one’s broke but we can fix it first off why put a dress up there that was broke ?you knew it was broke Then she says we can fix it but it will still cost the same price but if I took it home and fixed it They will take off..I left so the 3 1/2 hours waste of time.. and only like 3 girls working I spent 1 1/2 hours there trying on dresses and didn’t get any help or was greeted . I went to First impressions because of the social media pictures I saw. Gorgeous dresses !! But you go shop in person they look nothing like the pictures if you order off there website be careful! Worst prom...

I just left out of the store inquiring about a wedding dress. I was told they were out of stock and will not have any until the summer. I decided to look around and noticed the jewelry. I stayed in the store for 20 minutes just to see if I was going to receive customer service. I wanted to actually purchase a couple of pieces of jewelry for my wedding however that’s when I realized that the older lady that greeted me as I walked in came up missing and their wasn’t anyone at the jewelry counter. I decided to leave sit in my car and wait. It took less that five minutes for the young girl to stand behind the register. The funny 😆 thing about this is that she wasn’t waiting on anyone while she was behind the counter. In conclusion money is green if your white or black. They loss the wedding dress sale and jewelry sale. Customer service brings out what is actually taught behind closed doors. To all others I’m sure your experience was different....