GameStop — Local services in Jacksonville

This place deserves a negative rating. It isn't the store's fault, but this was the location I was supposed to pick it up from. I placed an online order to pick up from the store on 8/19/2023, it processed and thanked me for my order, it even showed up on my bank account the next day. I was supposed to get an email stating when to pick it up, but never did & my online account showed no orders so I called the store to see what happened they couldn't find my order, but said several calls were coming in for the same thing & that I needed to call customer support.

Today, I finally got through after waiting longer than the less than 2 minutes recording to be told that my order never processed & they can't give me the same 20% off promotion since it ended already, but they did see my total of $49.55 that was attempted on the sale. They had glitches in their online system & now as the customer I'm having to pay for their system failures because they REFUSE to give me the 20% off now!!! If there was an error with the purchase info then my order wouldn't had been completed at the time of checkout nor would it had showed up on my bank account.

As a first time customer ever having to attempt to buy anything from your store is a terrible experience and super unprofessional of your company to act as if I'm asking for more than the discounted price and you should've been able to accommodate me as the customer for your online system problems instead of acting like it...

I almost always intermittently had problems here from the get-go because every time I tried to buy an M17+-rated game when I was younger they always I.D. me and the problems would escalate not only that, but certain employees like Taylor were very mean female employees here I don't like her nor do I like the other black lady employee that used to work here either. However, David is super nice!

The "power to the players" slogan doesn't feel like it's there anymore because the players don't have a lot of options, and the store managers at most GameStops only care about money rather than the customer's experience. Trust me, I went here for (many years) and used to always like them now I'm kinda of mixed. Plus, GameForce here in Mandarin is better to a degree because they sell retro games but unfortunately they [SHUT DOWN] back in (2012) because they couldn't outdo GameStop which blows...

This GameStop isn't all that bad, If you are looking for a quick local game store nearby can't say this one went all out with Funkopop action figures just yet, [laughs] I did go here with my then-friend a while back and he couldn't find "Pacific Rim for Xbox 360" so apparently they didn't have it!

Edit: So apparently David doesn't work here anymore, and neither does Taylor or the other black employee that I mentioned prior in my review but Lucy (who I think is new) is super...

I have been thinking about writing a review all day but decided I’d just call and explain my frustration but no one answers the phone so here I am. My 12 year old and I are new to collecting pokemon besides when I was her age. The manager at this store is a very rude lady and is not good for bringging people new into the hobby. After waiting outside for 2 hours the store opened and everyone proceeded to get their 2 blooming waters boxes. When it was my turn, she assumed I was “in a group” with the person behind me and tried to tell me I could only get one. After going back and forth she rang up both. She asked me for my phone number which I gave. She stated she could not find my account(again trying to get me to only buy one) after a back and forth again I found my membership number(that had all my correct info I gave her originally) she then asked me who I am chasing. I stated I’ll keep it sealed and my daughter will open one. (Which is none of her business in the first place) she proceeded to say “well they are going to mass reprint so good luck with that” like it’s shameful to hold sealed product or something. What a disgrace to customer service,GameStop, and the hobby. Will not be...