JEA — Local services in Jacksonville

I've been a customer for years on auto-pay. We switched banks in December 2024 and didn't update our JEA account. The auto-pay apparently failed in January but we received no notice about that so we could fix it. The January 2025 bill was high but we figured it was because it was cold and our heat pump had burned out while we were on a trip, requiring a repair. The auto-pay failed in February but we received no notice. We received a letter in the mail on 2/19 to pay in full immediately. I didn't realize how immediate - on 2/20 they cut off our power, without notice. I checked my account preferences, I was supposed to get a voice call and an email - nope.

On the JEA website, we could not set up auto-pay because we are now a "cash only" customer. OK, we can get this straightened out right? I called to make a payment by phone. The phone system says you can pay with credit or debit card and pay an $8.95 fee, or pay with a bank account and there's no fee. However, when it flipped me into the Cubra payment system, paying with the bank account is not an option. So I paid with a card and paid the fee. My power came back on instantly.

Still couldn't set up auto-pay though. I call customer service. They say I have 'lost privileges' and can't get 'check-writing privileges' back until November 2025! I have a credit score of 790 and plenty of funds in the bank, and customer service is treating me like I'm some kind of deadbeat.

I have never been late. I have never had a bill not paid due to insufficient funds. Me not updating my bank account on the JEA website - that's on me. No communication from JEA about any of the issues, and no way to fix my 'lost privileges' except to pay by cash or pay by card and pay a service fee every month - that's on JEA, and it's completely shitty payment service provider, Cubra. Looks like a scam to collect extra fees. Meanwhile, JEA can afford to piss off customers who've never given them any trouble, because what else you gonna do, start your own...

I called to asked a billing question and about a sulfer smell coming from the faucets. Number 1, I was NOT on hold or tangled up with an automated system forever going in circles. My hold time was under 3 minutes. My billing question was answered and then the representative opened a ticket regarding the smelly water. 1 1/2 hours later a JEA technician was at my home addressing the issue which took all of 30 minutes that I did not have to pay for. In addition, their website is very easy to maneuver. I don’t often have time or make the time to do reviews, but I was very Impressed with the professionalism and prompt service that JEA had...

Living near this JEA facility has become a real nuisance,. On an almost daily basis, the plant emits a foul sulfur odor that makes outdoor air quality intolerable. Now, they have added repeated early-morning noise disturbances — operating heavy machinery with loud backup alarms well before 7:00 AM, in direct violation of Jacksonville’s noise ordinance.

This isn’t just inconvenient — it disrupts families, disturbs sleep, lowers property values, and shows a complete disregard for the surrounding community. JEA claims to be a community-owned utility, but they operate as if residents’ health, sleep, and quality of life...