Masterpiece Jewelers — Local services in Jacksonville

In this era, I'm sure most patrons like to feel welcome, valued, and taken care of to some degree. At this point, customer service/satisfaction is important. I've been to this location I would like to say 5 times within the last two years.

I'm face to face on average with at least 150 ppl a month at my place of business, and see my guest once maybe twice a year. Ironically, I remember most of them. Again, customer service is important and I like my guest to feel valued when they visit.

I can't say the same thing for this place. First time I visited was June of 2016 to have my wife's engagement ring appraised. I ended up going a few more times in 2017 and ended up purchasing my wife and I 's weddings bands (about $1500.00).

During the last payment/pick up for our wedding bands I would have liked to have felt at least a little welcome/valued but this gentleman still did not recognize me. I picked up our rings and instead of purchasing a set of diamond earrings for my wife from there, I went to Jared and purchased a set of rose gold diamond solitaire earrings. I solely went to another place because of how I felt walking out of this store.

Like my patronage did not matter, "thank for you money sir, goodbye"

Lastly, today I was passing by and figured I would stop to have my ring cleaned (I was in the area, I purchased from here, why not get a free cleaning. Since I was there I asked them do an inspection on my band.

I started asking questions about maintenance and how often I should have the ring inspected. He begins to tell me that I should have it inspected at least twice a year and asks me with a confused face if I purchased my ring from him. I smirked (not surprised obviously) and said yea. He tells me that all of my diamonds are loose and his jewelry comes with a 1 year warranty. I'm about 18 months from my purchase date, so obviously not covered.

It would have been nice to know about maintenance care/upkeep and warranty information. Thanks for the 1/2 off discount but I'd rather go somewhere else and pay full price. Probably Jared since they make their guests feel welcome, valued, appreciated, and provide adequate information at time of purchase. Take...

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They did an awesome job. Cory was super great and did a fantastic job on my necklace. Monahan jewelry in Atlantic beach told me they could not fix my necklace and told me it was not worth keeping. Fast fix in St Johns town center was also not able to fix it. I highly recommend Master Jewelry, they even gave me a 3...