Marketplace on San Jose — Local services in Jacksonville

First and last visit. They are alittle rude and short with you when asking a question. I was interested in an old ammunition box marked $55.00 dollars. The older lady, shoulder length gray hair came. I asked her if she gives Veterans any discounts on her items. She appeared upset or offended I asked the question. She reaponded real short, I don't know, I'll have to go call and ask. I said, "oh, I'm sorry, I didn't know there were different owners, sorry." I said,that's okay. One of the male workers was in the back, I asked him since no price was listed if he knew about a price on the deer hide. The nice guy said, "no, but I can go ask her". I said no that's okay, she seems like she's upset and or having a bad day. About an hour later after looking around, I saw a clock I liked. I didnt understand one of their policy's, and then the other lady started to explain and said the other lady misspoke and that it's this , this and this instead. I was trying to clarify so I would know exactly, because I had never heard of a "Approval return" policy. Her response, "Well, that's excately what I just said". Another comment, when I said very nicely, alittle patience would go along way for people quite not understanding quickly, as she turned her back, she mumbled and said, "some people are to difficult to be...

I really enjoy browsing this shop, there are some good antiques and collectibles if you take the time to look. However, the customer service has been disappointing. I’ve visited regularly for months and noticed the same items sitting untouched in a booth. As someone interested in purchasing, I asked multiple times if they could reach out to the dealer, but there’s been little to no follow-up.

One staff member was kind and seemed like she genuinely wanted to help, but I never heard back. When I finally called myself, I was told bluntly, “No, he won’t do that,” and it felt like they hadn’t even tried. I’ve purchased a bag that I’m sure had been roughly handled by other customers because so items were damaged and that was the main reason for me asking. As a reseller myself, I find this frustrating! I’ve asked 3 times. Something as simple as contacting a vendor could lead to a sale and a happy customer. Other antique shops I’ve visited were more accommodating and reached out to dealers on the spot, resulting in successful sales.

It’s unfortunate because the shop has potential, but I won’t continue coming back just to see the same items collecting dust with no real way...

Visting from Atlanta. Stopped in Thursday and was greeted by Peggy. As I was shopping, I heard a voice say, your hair is getting long! I met Lenny! Hubby and I went to the counter to ask for a tape measure and met Wendy. She walked with me and hubby, offered to help us measure and answered our questions. These were the nicest people. It was amazing to hear their stories about staying in business with Covid. These folks love what they do. Please support their small business! Tell them that Linda sent...