iFixFast Repair and Accessories — Local services in Janesville

AVOID THIS PLACE unless all you care about is the speed of your repair. The short version is: They use garbage quality replacement parts. They make you sign multiple disclaimers that waive your right to return a product (even if the product doesn't work) and only give you a short time (two weeks I believe) to get a replacement in the case of a defect (at which point they'll replace it with the same garbage quality part or offer to sell you an original OEM part for more than the original manufacturer would change, in my case Apple). They refuse returns even when the product doesn't work correctly. I should have just gone to Apple (or uBreakiFix across the street, who's less expensive and have a respectable replacement/return policy). Though Apple was little more expensive, they provide parts that work, have a respectable return policy, and offer a much longer warranty.

Here's the full version: I brought in my phone to get the screen replaced. The price that was quoted was considerably higher than the place across the street (uBreakiFix) but he met me in the middle. Despite previously having had a bad experience with this place, I decided to have them do the repair because I was in a hurry.

I immediately noticed the touch responsiveness on my iPhone was horrible. Within a day I started noticing other issues as well: the screen was darker than the original; and scrolling looked stuttered. I brought the phone back the next day and the same guy replaced the screen. It still had all the same issue. The guy made excuses and suggested my phone had other problems and that I should take it Apple so they could diagnose it.

I did as advised. The diagnostics test Apple ran only showed that my screen was not an Apple brand product. Everything else checked out fine.

I called back and spoke with the same guy letting him know Apple's findings and he still refused to allow me to return the product. I told him I'd be filing a claim through my credit card company and suggested his best move was to take the return so he'd at least get his product back. He called back a day later and said his district manager would allow for the return minus a $75 restocking fee (25% of my cost).

Eventually my phone started having more issues: The screen would randomly flash what looked like white noise in various parts of the screen. (Apple said they saw this when low quality replacement parts were used.) If I used the camera outside, the all sorts of lines would flash across the screen. My screen failed during FaceTime calls - it would just shut off and I couldn't get it to turn back on.

I filed a claim through my credit card company and prevailed. I then went to Apple and had them do the repair and...lo and behold, my phone works PERFECTLY. Perfect touch sensitivity, no stuttering graphics, no flashing on the screen, no screen failing on FaceTime calls. It seriously was a night and day difference, like I got a brand new phone.

Based on my experience, iFixFast runs a fraudulent business. They use garbage quality replacement parts that don't work properly, blame the customer, and then refuse returns even when their product/service is...

I took my daughter's tablet in to have the screen replaced on June 2nd. The tablet was still functional and the picture was clear, but the crack was sharp. I also asked for a screen protector to be out on after the repair. I was quoted $95 (a fair price) for the labor and parts, and was told it would be done in a few days. I called a few days later and was told they were still waiting on parts to arrive (understandable). I called back a few days later and was told the screen was now going to black, and a different replacement screen had been ordered (concerning, but ok). Called back a week later, and the screen continues to turn to black. The tablet will be sent to their lab in Chicago (fine). I call a week later, tablet still hasn't returned. Call a few days later, the phone goes straight to voicemail, which hasn't been set up so I can't leave a message (ugh!). Call again a couple days later, tablet should be there Monday. Call Tuesday, tablet still not there (come on!!). Go into the store a week later, the tablet has been lost, along with other items (REALLY?!?). The employee assures me the a new one will be purchased for me. It will be the child's version and the case will come with it (ok, we're getting somewhere). Call a week later, no answer. Go into the store during normal business hours, they're closed (ugh!). Go in a week later, the employee I had been talking to lied about the tablet being lost, and nobody has seen him in a week (WHAT?!??). A replacement tablet had never been ordered, but this employee contacts (I believe) the manager, who apologized and assured me a tablet will be ordered. It will be the kid version and will be the newest version (we'll see). I actually get a phone call the following Tuesday. I return the call on Thursday and the tablet has arrived (great!). I go to the store, and it is the wrong tablet. Not the kid's version and no case. At this point, I have been doing the back and forth game for 10 weeks (even gave birth to my second child during all this) and I'm just over it. They've made it (sort of) right by purchasing a new tablet. I am then still expected to pay what was originally quoted. I now have a tablet that I have to go through and set up as close to the kid's version as possible and purchase a new case because the one I have doesn't fit this new version. Horrible experience, poor communication, and mixed feelings on the customer service. I have know idea what actually happened to the original tablet. Would have rather been given that one back to take somewhere else...

Thank you very much for your response...

When I left my phone I made it very clear I did not want to restore the device. I was well aware of the original 2 options from itunes(update or restore), which is why I sought out what I expected to be an expert. He said he had options to update, and would attempt with no data loss. There was clearly a communication issue on their end. He assumed I had a backup and never once asked, which was the issue. He informed me he was not a software expert and would be waiting for his partner, which he did not. After he completed the RESTORE he informed me he fixed it, and nothing was lost. IF he would have asked if i had a backup, or waited to RESTORE my device I could have added additional storage with Icloud and recovered my data through Apple support. The only reason I went in store was to get expert service first hand, and it was not the final result. I would have been better off just calling apple support direct, having them back my data up to the cloud which was causing the update error to beging with. I am upset because I was very clear in the instructions. He informed me he had tricks to help, but instead he clicked restore and shifted blame to me instead of admitting fault of the restore.

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Friendly, nice, and helpful stuff! Yet, I didn’t have the best experience in my second visit because I lost a 5 months worth of my research data includes docs, photos, videos because of a simple mistake by stuff even though I explained to not restore my phone whatsoever! he told me “I fixed your phone and maintained your data” but unfortunately when I turned my phone on, no data! I...