Adornment and Theory — Local services in Jefferson Township

My Fiancée and I have completed two transactions at Adornment and Theory, so this review will touch on both.

Wedding Bands My Fiancée and I stopped by to look at wedding bands, and she fell in love with one of the pieces.

Their men's options were also nice, but the pricing for a plain gold band was a bit higher than we were hoping, so we only moved forward with hers.

A couple weeks later the ring was ready. It fit perfectly and looked great.

I will note that the piece my Fiancée picked was made by an independent jeweler out of Canada, so I'm unsure if the experience and quality would be the same for all pieces in store.

4.5/5

Engagement Ring Resizing We also inquired about resizing my Fiancée’s engagement ring as it was too large. The staff member asked if we'd like to keep the existing sizing beads. They explained that the beads can help keep the engagement ring from turning during wear, so we opted to keep them.

A couple weeks later, the ring was ready and my Fiancée tried it on. We paid for the resize, but the ring was still very loose. The person helping us measured the ring's size and suggested that the off-site jewelers may have compensated for the sizing beads during resizing, resulting in the ring fitting larger than we expected. They offered to have the ring resized again to the initial target and we agreed.

A couple more weeks passed and the second resize was complete. We went to pick it up and the ring was better, but still too loose. We were then prompted to pay for the second resizing and I had to explain that it was done to correct a previous error on their side.

When we brought up the ring still being too large, we were told that they would be happy to resize it again, but we would need to pay full price for it, as well as for any subsequent resizes. We decided not to and left rather frustrated. Not because we would have to pay a fee for further resizing, but because we didn't feel like they were very concerned about the fact that the ring still fit poorly after two attempts. It was also disheartening that the wedding band came out perfect the first time, but we were now on attempt three for the engagement ring.

Services are completed off-site by jewelers not present in the store, and I suspect that places a very high burden on the in-store staff members to accurately determine exactly which size a specific ring needs to be for an individual's finger, as well as notate any nuances before the ring is sent off.

It felt like that burden was also shifted onto us a bit, causing the transaction to feel more "Tell us what size you want and we'll do it. If it's wrong, that's on you" rather than "Let us assess your situation and make your ring fit perfectly. If it doesn't, that's on us". I wouldn't say that the former is wrong per se, but it's what I would expect from a larger chain, while the latter is what I would hope to get from a local jeweler.

That all being said, the quality of work does appear to be very high.

1/5

Due to our positive experience with the wedding band, I would like to think the resizing issues were a one-off, but I'm not sure. If we decide to get her ring resized again, we will likely try to find a store with an in-house jeweler who can see exactly how the ring fits before beginning the work.

The store is very nice and everyone was friendly, but the resizing experience makes it difficult to recommend. We are...

purchased a ring from here that they had apparently outsourced. I had the ring for a few months when I noticed that two stones were missing. I reached out to Adornment + Theory and they sent the ring out to get repaired. When I went to pick it up they said that there was going to be a $90 fee for the repair which they didn't tell me before handing it in. I was under the impression when I handed in the ring that there would be no additional fee. I paid $350 for the ring, a $90 fee on top of that would have made the ring very expensive for a ring I had less than a year and wasn't good quality. They ended up waiving the fee and reassured me that the jeweler had fixed the ring and it wouldn't happen again. Sure enough, 2 months later a stone was missing. At this point, the piece seemed faulty. I had asked if I could exchange it or pay more money for a different piece as I didn't want to continue to have this issue. They refused and said that I could come in and I would have to pay for the repair (keep in mind I still have not had the ring for a year). I would qualify a $350 piece of jewelry as a "fine" piece of jewelry so to have to deal with these issues with no sense of remorse about selling faulty jewelry is such bad customer service. I refused to work with the company and am now working directly with the jeweler who was nothing but apologetic.

I understand that they aren't at fault for the jeweler's quality of work but as a business, if you choose to sell another artist's ring, and increase the price of the ring to make a profit you are accepting the burden of any problems that arise to ensure that your customers want to return and have a...

UPDATED REVIEW: I've been back to Adornment + Theory twice now for "memorial" jewelry that symbolizes important moments in my life (like publishing my very first book!). Something here always speaks to me and the team is so engaging + equipped to answer questions, tell me about gemstones and care, and pull things out of the window to look at. Perpetually impressed with this gem of a store.

PREVIOUS REVIEW: Long story short: Stellar. Gorgeous. And so much fun!

I meandered in here while taking a staycation in Logan Square and I’m so glad I did. I just finished a huge project and wanted a piece to commemorate the occasion. I didn’t know if I’d find anything but wow was Adornment and Theory a treat. I was greeted and hosted by Sara(h?) who told me stories about the pieces in the shop and answered questions I had about metals and gemstones. She genuinely shared my excitement for hitting such a huge milestone and was super accommodating and warm while I made a once-around the store, and then another. What ended up speaking to me was a GORGEOUS, sparkling opal ring. So, so simple. But so, so me. I can’t stop looking at it and it feels so amazing to have a project so close to my heart commemorated on my finger. What a wonderful hidden gem in the heart of Logan Square. I hope they get all the great things coming to them. You can tell the owner takes great care to curate and create a...