Hawkeye Security and Electronics — Local services in Jeffersonville

Horrible experience. I have had Hawkeye for about 4 years. I havent had any issues up until last week, when I saw their true colors. The day after Thanksgiving at 12:30am, the alarm started going off loudly every 30 seconds saying there was a low battery alert. Trying to keep the household asleep, I got up and tried to fool with it for a bit. After no luck, I called the monitoring company, they told me that they were showing a low battery but could not tell me where. They said they had no record of area 9 or wherever the alarm panel was telling me had a low battery and only a technician could. They said they would put a call in to Hawkeye's after hours person and I should get a call within 15 minutes. After about 30 minutes I called back, this time the person told me it could take an hour to get a phone call. I sat there waiting for 90 more minutes, by this time the entire household was awake. I called the monitoring company back and was told that they would call and leave another urgent message and suggested I try the afterhours number as well. And so I did, I called, left 2 more voicemails with Hawkeye. After another hour of non stop beeping, I removed the panel from the wall and disconnected all the wires to get the alarm to stop. Actually I removed both panels and all the wires.

If this experience wasnt bad enough at this point. I NEVER received a call from the monitoring center informing me that my alarm had been disconnected unexpectedly. Furthermore, to this date, I still never received a call from Hawkeye returning my 2 voicemails and the monitoring center's 3 voicemails instructing them to call me. Several days later, I called Hawkeye and terminated my service with them. The person asked if they could be of service in the future, so I told the person of my bad experience. He could not have cared less, all he said was "thats odd they didn't call you back" and a very insincere "sorry". Then rushed off the phone.

I not only wont use Hawkeye in my future house, but I definitely will not recommend...

I deal with a LOT of companies, everything from roofing to accounting software to HVAC and hardware stores, you name it. I have never been more impressed with any of them than I have been with Hawkeye. If a company gets things right in one or in a couple of areas, that’s a plus in my book. But, often I find that there may be strengths, as well as weaknesses. (And I admit, there are some companies with few to no strengths in my personal opinion.) Hawkeye stands above the rest kind of like Stark Tower in the Avengers. Your customer service is top notch whether I speak with the owner or someone else. Your technicians know exactly what they are talking about, and search out answers as they continue to build the relationship. Your billing is clear and concise. I have known exactly what to expect from the first quote all the way through install, to my monthly charges. I’m not trying to imply that there will never be an issue, or that I expect your company to perform perfectly. I’m just saying that in a world where companies seem to strive for mediocre, yours blows me away with excellence. Thank you for instilling confidence, and for being the gold standard. We appreciate you, and your great...

I scheduled at least a week in advance & agreed to pay $160 an hour. During the scheduling call I made sure they knew whey they were coming: We needed 2 new cell phones setup on their app because it wouldn't work after we switched from our old phones & we had a camera that needed repositioned. Their technician was supposed to be at my home between 10a.m. - Noon today 10/11/23. Did not show up at my door until 1.23 p.m. only after I made 3 calls to their office. The Technician had a laptop and monotor & had no idea why she was here. She did not know the system password & when she called the owner he did not either. Yes my system is 5yrs old but they had no record of ever installing my system or cameras. At that point my wife & I had enough and told the technician to get out of our ur house and they were not getting paid. Get this; my wife & I are in the roomwith this GAUL to say out loud to her boss over the ohone "stay on the ohone with me, they are being very aggressive towards me". Really! she was told to get out of my home and that is it. What an absolute terrible experience. If I could give them a rating of...